Strategic Excellence Partner @ (July 2022 - December 2024)
IT Services Leader @ (September 2021 - July 2022)
Continuous Service Improvement Manager @ (May 2019 - August 2021)
Continuous Improvement and Transformation Leader @ (December 2016 - April 2019)
Technical Services Engagement Manager - UK and France @ (July 2014 - December 2016)
Technical Operations Services Manager @ (January 2013 - July 2014)
Service Delivery and Compliance Manager @ (February 2010 - January 2013)
Global Service Level Manager @ (August 2008 - February 2011)
Service Delivery Manager @ (November 2006 - August 2008)
Service Improvement Consultant @ (March 2006 - November 2006)
Operations and Delivery Manager (HBOS Account) @ (August 2003 - February 2006)
Team Leader - Halifax Account @ (July 2000 - July 2003)
Desktop Engineer and Senior Engineer (Halifax Account) @ Computacenter (February 1999 - July 2000)
IT Support Officer @ (June 1997 - February 1999)
Emma Abel Education
Leeds Beckett University
BA (hons) (Business Management)
2001-2005
Emma Abel Skills
Business Analysis
Business Continuity
Business Process Improvement
Change Management
Cross-functional Team Leadership
Governance
IT Management
IT Service Continuity
IT Service Management
IT Strategy
ITIL
Incident Management
Information Technology
Leadership
Managed Services
Management
Outsourcing
Process Improvement
Project Delivery
SLA
Service Delivery
Service Desk
Service Improvement
Service Level Management
Service Management
Stakeholder Management
Strategy
Team Management
Emma Abel Summary
Emma Abel, based in Leeds, GB, is currently a Senior Manager - Colleague Platforms at Yorkshire Building Society. Emma Abel brings experience from previous roles at Yorkshire Building Society, Kyndryl, IBM and Vodafone. Emma Abel holds a 2001 - 2005 BA (hons) in Business Management @ Leeds Beckett University. With a robust skill set that includes Business Analysis, Business Continuity, Business Process Improvement, Change Management, Cross-functional Team Leadership and more. Emma Abel has 1 emails on RocketReach.
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