Client Services Supervisor @ (December 2019 - June 2023)
Supervisor @ (March 2013 - December 2019)
Team Lead @ (March 2012 - March 2013)
Customer Service Representative @ (December 2007 - March 2012)
Human Resources @ (February 2007 - November 2007)
Customer Service Representative @ (March 2006 - February 2007)
Guest Service Representative @ (May 2003 - March 2006)
Emily James Education
Capella University
Bachelor of Science (BS) (Business Administration, Management and Operations)
2016-2018
University of Missouri-Kansas City
Biology/Biological Sciences (General)
2005-2008
Emily James Skills
Service Levels
Customer Service
Microsoft Excel
PowerPoint
Team Building
Outlook
Microsoft Word
Team Leadership
Data Entry
Recruiting
Hiring
Insurance
Call Centers
Customer Retention
Telephone Skills
Budgets
Process Improvement
Software Documentation
Time Management
Training
Account Management
Analysis
Business Analysis
CRM
Coaching
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Satisfaction
Direct Sales
Employee Benefits
Employee Relations
Health Insurance
Healthcare
Leadership
Life Insurance
Managed Care
Management
Marketing
Microsoft Office
Operations Management
Program Management
Public Speaking
Sales
Sales Management
Sales Presentations
Salesforce.com
Strategic Planning
Troubleshooting
Vendor Management
Visio
Customer Relationship Management Crm
Supervisor
Cold Calling
Cross Functional Team Leadership
Customer Relationship Management
Emily James Summary
Emily James, based in Lenexa, KS, US, is currently a Manager Customer Solutions at Quest Diagnostics Employer Solutions. Emily James brings experience from previous roles at Quest Diagnostics and ExamOne, a Quest Diagnostics Company. Emily James holds a 2016 - 2018 Bachelor of Science (BS) in Business Administration, Management and Operations @ Capella University. With a robust skill set that includes Service Levels, Customer Service, Microsoft Excel, PowerPoint, Team Building and more. Emily James has 2 emails and 3 mobile phone numbers on RocketReach.
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