Emil Licsi Email & Phone Number
Service Quality Management Head @ inCall Systems Pte Ltd
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Emil Licsi Location
- Singapore
Emil Licsi Work
- Service Quality Management Head @ (February 2020 - Present)
- Service Quality Manager @ (February 2018 - Present)
- Service Quality Management Head @ (February 2018 - February 2020)
- Senior Quality Assurance and Compliance Analyst @ Accenture Pte Ltd (August 2014 - February 2017)
- Finance Services Executive @ arvato BERTELSMANN (June 2012 - August 2014)
- Operations Manager @ (January 2011 - May 2012)
- Assistant Manager for Operations @ (September 2010 - January 2011)
- Performance Maximization Project Officer @ ePerformax Contact Centers and BPO (January 2010 - May 2010)
- Performance Development Supervisor (Asst. Manager) - CARD SERVICES @ (June 2009 - January 2010)
- Performance Maximization and Development Coach (Sr. Team Manager) - CARD SERVICES @ (October 2006 - June 2009)
- Team Manager for Collections- Emerson Financial Services @ Sykes Asia Enterprise (June 2005 - October 2006)
- Team Manager for Accounts Payable @ Sykes Asia Enterprise (June 2005 - October 2006)
- Marketing Assistant (The Sharper Image) @ ePerformax Contact Center and BPO (June 2004 - June 2005)
- Customer Care Associate (AT and T) @ RMH Teleservices Asia-Pacific, Inc (now- NCO) (November 2003 - February 2004)
- Verification Team Leader @ Equitable-PCI Bank (now BDO) (January 1988 - October 2003)
Emil Licsi Education
- University of Santo Tomas
BS Commerce (Economics)
1982-1986 - University of Sto Tomas
Bachelor's Degree in Commerce major in Ecomomics (Economics)
1982-1986
Emil Licsi Skills
- Leadership
- Call Centers
- Program Management
- Management
- Performance Management
- Analysis
- Training
- Quality Assurance
- Process Improvement
- Team Management
- Team Leadership
- Coaching
Emil Licsi Summary
- Emil Licsi, based in Singapore, is currently a Service Quality Management Head at inCall Systems Pte Ltd. Emil Licsi brings experience from previous roles at inCall Systems Pte Ltd, Accenture Pte Ltd and arvato BERTELSMANN. Emil Licsi holds a 1982 - 1986 BS Commerce in Economics @ University of Santo Tomas. With a robust skill set that includes Leadership, Call Centers, Program Management, Management, Performance Management and more. Emil Licsi has 1 emails and 3 mobile phone numbers on RocketReach.
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