2022 -
now Customer Experience and Operations Manager @
2021 -
2022 Operations Manager @ Digital Smart Systems
2019 -
2020 Customer Experience Director @
2011 -
2019 Customer Service Country Manager @
2007 -
2011 Customer Care Director @
Emanuel Ivan Education
Romanian-Canadian MBA
Master of Business Administration - MBA (Marketing)
2004
-
2006
Universitatea Creștină „Dimitrie Cantemir” din București, with degree in Economy from A.E.S.
(Commercial and Turistic Management)
1992
-
1997
Emanuel Ivan Skills
Leadership
Customer Experience
Team Building
B2B
Call Center
Training and Development
Account Management
Customer Retention
Sales Operations
Customer Satisfaction
Telecommunications
Negotiation
Competitive Analysis
Team Management
Team Leadership
Process Improvement
Strategic Planning
Contact Centers
Training
Employee Training
Product Management
Customer Service
Business Process Improvement
Budgets
Management
Project Management
Coaching
Business To Business B2B
Call Centers
Performance Management
Business to Business
Emanuel Ivan Summary
Emanuel Ivan, based in Bucharest, Romania, is currently a Customer Experience and Operations Manager at 3nyble Technologies. Emanuel Ivan brings experience from previous roles at Digital Smart Systems, Digital Cable Systems and Medicover. Emanuel Ivan holds a 2004 - 2006 Master of Business Administration - MBA in Marketing @ Romanian-Canadian MBA. With a robust skill set that includes Leadership, Customer Experience, Team Building, B2B, Call Center and more. Emanuel Ivan has 2 emails on RocketReach.
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