Eman Saeed Email
MENA Customer Service Training and Quality Assurance Manager @ British Council
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Eman Saeed Location
- Cairo, Cairo Governorate, EG
Eman Saeed Work
- 2019 - now MENA Customer Service Training and Quality Assurance Manager @
- 2017 - now Regional Contact Centre and Social Media Manager @
- 2016 - now Social Media Lead @
- 2015 - 2016 Customer service Supervisor @
- 2013 - 2015 Senior Team Manager (Nesting Manager) – ATT Home solution account @
- 2012 - 2013 Senior Team Manager @
- 2012 - 2012 Operations Team Manager @
- 2009 - 2011 International Customer Service Consultant @
- 2008 - 2008 Librarian @ ALS American Dept
Eman Saeed Education
- Faculty of Arts Library and Information science Dept
Bachelor's degree (Library and Information Science)
2004 - 2008 - NLS 1992 - 2004
Eman Saeed Skills
- Workforce Management
- Offshoring
- Outsourcing
- Transition Management
- BPO
- Team Management
- CRM
- Service Delivery
- Call Centers
- Process Improvement
- Team Leadership
- Customer Satisfaction
- Business Process Outsourcing (BPO)
- Microsoft Office
- Project Management
- Performance Management
- Customer Experience
- Microsoft Excel
- Social Media Marketing
- Account Management
- Business Analysis
- Training
- Business Process Outsourcing Bpo
- Customer Relationship Management Crm
- Contact Centers
- Management
- Business Process Outsourcing
- Customer Relationship Management
Eman Saeed Summary
- Eman Saeed, based in Cairo, Cairo Governorate, EG, is currently a MENA Customer Service Training and Quality Assurance Manager at British Council. Eman Saeed brings experience from previous roles at British Council and Sutherland Global Services. Eman Saeed holds a 2004 - 2008 Bachelor's degree in Library and Information Science @ Faculty of Arts Library and Information science Dept. With a robust skill set that includes Workforce Management, Offshoring, Outsourcing, Transition Management, BPO and more. Eman Saeed has 1 emails on RocketReach.
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