Eman Saeed Email
MENA Customer Service Training and Quality Assurance Manager @ British Council
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Eman Saeed Location
- Cairo, Cairo Governorate, EG
Eman Saeed Work
- MENA Customer Service Training and Quality Assurance Manager @ (July 2019 - Present)
- Regional Contact Centre and Social Media Manager @ (March 2017 - Present)
- Social Media Lead @ (January 2016 - Present)
- Customer service Supervisor @ (July 2015 - January 2016)
- Senior Team Manager (Nesting Manager) – ATT Home solution account @ (December 2013 - July 2015)
- Senior Team Manager @ (November 2012 - December 2013)
- Operations Team Manager @ (January 2012 - November 2012)
- International Customer Service Consultant @ (December 2009 - December 2011)
- Librarian @ ALS American Dept (June 2008 - December 2008)
Eman Saeed Education
- Faculty of Arts Library and Information science Dept
Bachelor's degree (Library and Information Science)
2004-2008 - NLS 1992-2004
Eman Saeed Skills
- Microsoft Office
- Project Management
- Service Delivery
- Call Centers
- Performance Management
- Customer Experience
- Transition Management
- Microsoft Excel
- CRM
- Social Media Marketing
- Workforce Management
- Account Management
- Team Management
- Business Analysis
- Process Improvement
- BPO
- Training
- Outsourcing
- Team Leadership
- Offshoring
- Customer Satisfaction
- Business Process Outsourcing Bpo
- Customer Relationship Management Crm
- Contact Centers
- Management
- Business Process Outsourcing
- Customer Relationship Management
Eman Saeed Summary
- Eman Saeed, based in Cairo, Cairo Governorate, EG, is currently a MENA Customer Service Training and Quality Assurance Manager at British Council. Eman Saeed brings experience from previous roles at British Council and Sutherland Global Services. Eman Saeed holds a 2004 - 2008 Bachelor's degree in Library and Information Science @ Faculty of Arts Library and Information science Dept. With a robust skill set that includes Microsoft Office, Project Management, Service Delivery, Call Centers, Performance Management and more. Eman Saeed has 1 emails on RocketReach.
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