Eman Saeed Email
MENA Customer Service Training and Quality Assurance Manager @ British Council
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Eman Saeed Location
- Cairo, Cairo Governorate, EG
Eman Saeed Work
- MENA Customer Service Training and Quality Assurance Manager @ (July 2019 - Present)
- Regional Contact Centre and Social Media Manager @ (March 2017 - Present)
- Social Media Lead @ (January 2016 - Present)
- Customer service Supervisor @ (July 2015 - January 2016)
- Senior Team Manager (Nesting Manager) – ATT Home solution account @ Sutherland Global Services (December 2013 - July 2015)
- Senior Team Manager @ Sutherland Global Services (November 2012 - December 2013)
- Operations Team Manager @ Sutherland Global Services (January 2012 - November 2012)
- International Customer Service Consultant @ (December 2009 - December 2011)
- Librarian @ ALS American Dept (June 2008 - December 2008)
Eman Saeed Education
- Faculty of Arts Library and Information science Dept
Bachelor's degree (Library and Information Science)
2004-2008 - NLS 1992-2004
Eman Saeed Skills
- Analytical Skills
- BPO
- Business Development
- Business Process
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Relationship Management
- CRM
- Call Centers
- Client Relations
- Client Services
- Coaching
- Communication
- Contact Center Management
- Contact Centers
- Customer Contact
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service Management
- Customer Support
- Employee Engagement
- Management
- Marketing
- Offshoring
- Outsourcing
- People Development
- People Management
- Performance Management
- Problem Solving
- Process Improvement
- Project Management
- Recruiting
- Service Delivery
- Social Media
- Soft Skills
- Stakeholder Engagement
- Stakeholder Management
- Strategy
- Team Leadership
- Team Management
- Teamwork
- Time Management
- Training Delivery
- Training Program Design
- Training and Development (HR)
- Transition Management
- Workforce Management
- Microsoft Office
- Microsoft Excel
- Social Media Marketing
- Account Management
- Business Analysis
- Training
- Business Process Outsourcing Bpo
- Customer Relationship Management Crm
- Business Process Outsourcing
- Customer Relationship Management
Eman Saeed Summary
- Eman Saeed, based in Cairo, Cairo Governorate, EG, is currently a MENA Customer Service Training and Quality Assurance Manager at British Council. Eman Saeed brings experience from previous roles at British Council and Sutherland Global Services. Eman Saeed holds a 2004 - 2008 Bachelor's degree in Library and Information Science @ Faculty of Arts Library and Information science Dept. With a robust skill set that includes Analytical Skills, BPO, Business Development, Business Process, Business Process Improvement and more. Eman Saeed has 1 emails on RocketReach.
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