2023 -
now Customer Experince and Service Delivery Manager - Gulf @
2022 -
2023 Customer Advocate Team Manager @
2021 -
2022 Customer Experience Lead (Team Manager) @
2019 -
2020 Customer Happiness TL and Manager - MENA @
2018 -
2018 Act As Tech Support Operation Supervisor - Europe @
2017 -
2018 Subject Matter Expert @
2017 -
2017 International Tech Advisor (Customer Support) @
2015 -
2017 Tech Support Supervisor (Service Delivery) @
2014 -
2015 Tech Support Representative @
2012 -
2014 Customer Service Associate @
Emad Sayed Education
The Higher Institute for Specific Studies
Bachelor’s Degree (Management Information Systems, General)
2011
-
2015
Emad Sayed Skills
Customer Support
Call Center Administration
Call Center Development
Customer Service Operations
Presentations
Spoken English
Strategy Implementation
Policies & Procedures
Operations
Constructive Feedback
Coaching
Analytical Skills
Key Performance Indicators
Customer Interaction
Customer Advocacy
Customer Retention
Customer Service
Call Centers
Training
Customer Satisfaction
Recruiting
Customer Experience
BPO
Team Management
Project Management
Team Leadership
Teamwork
Time Management
Contact Centers
Microsoft Office
Management
Leadership
Performance Management
Human Resources (HR)
Interviewing
LinkedIn
Talent Management
Agile Project Management
Labor and Employment Law
Onboarding
Microsoft Excel
People Development
Staff Development
Training & Development
Employee Learning & Development
Employee Training
Instructional Design
Communication
Training Delivery
Train the Trainer
Classroom Management
Teaching
Negotiation
Contract Negotiation
Benefits Negotiation
Computer Literacy
Written Communication
Customer Success
Client Accounts
Problem Solving
Business Development
Emad Sayed Summary
Emad Sayed, based in Cairo, Cairo Governorate, EG, is currently a Customer Experince and Service Delivery Manager - Gulf at elGrocer - Online Grocery Delivery. Emad Sayed brings experience from previous roles at Breadfast, Trella, Boxit4me and Vodafone. Emad Sayed holds a 2011 - 2015 Bachelor’s Degree in Management Information Systems, General @ The Higher Institute for Specific Studies. With a robust skill set that includes Customer Support, Call Center Administration, Call Center Development, Customer Service Operations, Presentations and more. Emad Sayed has 2 emails on RocketReach.
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