Emad Sayed Email
Customer Experince and Service Delivery Manager - Gulf @ elGrocer - Online Grocery Delivery
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Emad Sayed Location
- Cairo, Cairo Governorate, EG
Emad Sayed Work
- 2023 -now Customer Experince and Service Delivery Manager - Gulf @
- 2022 -2023 Customer Advocate Team Manager @
- 2021 -2022 Customer Experience Lead (Team Manager) @
- 2019 -2020 Customer Happiness TL and Manager - MENA @
- 2018 -2018 Act As Tech Support Operation Supervisor - Europe @
- 2017 -2018 Subject Matter Expert @
- 2017 -2017 International Tech Advisor (Customer Support) @
- 2015 -2017 Tech Support Supervisor (Service Delivery) @
- 2014 -2015 Tech Support Representative @
- 2012 -2014 Customer Service Associate @
Emad Sayed Education
- The Higher Institute for Specific Studies
Bachelor’s Degree (Management Information Systems, General)
2011-2015
Emad Sayed Skills
- Customer Support
- Call Center Administration
- Call Center Development
- Customer Service Operations
- Presentations
- Spoken English
- Strategy Implementation
- Policies & Procedures
- Operations
- Constructive Feedback
- Coaching
- Analytical Skills
- Key Performance Indicators
- Customer Interaction
- Customer Advocacy
- Customer Retention
- Customer Service
- Call Centers
- Training
- Customer Satisfaction
- Recruiting
- Customer Experience
- BPO
- Team Management
- Project Management
- Team Leadership
- Teamwork
- Time Management
- Contact Centers
- Microsoft Office
- Management
- Leadership
- Performance Management
- Human Resources (HR)
- Interviewing
- Talent Management
- Agile Project Management
- Labor and Employment Law
- Onboarding
- Microsoft Excel
- People Development
- Staff Development
- Training & Development
- Employee Learning & Development
- Employee Training
- Instructional Design
- Communication
- Training Delivery
- Train the Trainer
- Classroom Management
- Teaching
- Negotiation
- Contract Negotiation
- Benefits Negotiation
- Computer Literacy
- Written Communication
- Customer Success
- Client Accounts
- Problem Solving
- Business Development
Emad Sayed Summary
- Emad Sayed, based in Cairo, Cairo Governorate, EG, is currently a Customer Experince and Service Delivery Manager - Gulf at elGrocer - Online Grocery Delivery. Emad Sayed brings experience from previous roles at Breadfast, Trella, Boxit4me and Vodafone. Emad Sayed holds a 2011 - 2015 Bachelor’s Degree in Management Information Systems, General @ The Higher Institute for Specific Studies. With a robust skill set that includes Customer Support, Call Center Administration, Call Center Development, Customer Service Operations, Presentations and more. Emad Sayed has 2 emails on RocketReach.
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