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Diploma (• Passion for the Customer)
2004-2004(• The war for talent)
2003-2003(• Creating the High Performance Organization)
1995-1995(• Front Office Procedures)
1993-1993(• Introduction to the Hospitality Industry)
1992-1993(• Basic Accounting for the Hospitality Industry)
1992-1992(• Human Relations / Supervisory Development)
1991-1992Human Resources various studies (Human Resources Management/Personnel Administration, General)
1990-1991Licentiate degree (Major subjects)
1977-1980License (Germany)
1977-1980(• Employee Motivation)
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