Director, Client Success @ (October 2023 - December 2024)
Sr Manager, Client Success @ (September 2022 - October 2023)
Lead Account Manager @ (December 2020 - August 2022)
Account Manager @ (July 2019 - December 2020)
Area Manager @ Park Lights Hospitality (December 2012 - May 2019)
General Manager @ Yellow Dog Eats (April 2007 - November 2012)
Em Brainard Education
Stetson University
Em Brainard Skills
Hospitality
Customer Service
Management
Strategic Planning
Leadership
Sales
Team Building
Marketing
Microsoft Word
Public Speaking
Training
Inventory Management
Social Media
Project Management
Microsoft PowerPoint
Microsoft Office
Team Leadership
Time Management
Event Management
Event Planning
Sales Management
Business Management
Hospitality Industry
Compassion
Microsoft Excel
Marketing Strategy
Customer Satisfaction
Operations Management
Food & Beverage
Catering
Negotiation
Research
Restaurant Management
Hospitality Management
Coaching
Business Development
Business Strategy
Social Media Marketing
Teamwork
Menu Development
Community Outreach
Digital Marketing
Food Service Operations
Account Management
Public Relations
Strategy
Business Planning
Project Planning
Written Communication
Creative Writing
Artificial Intelligence (AI)
Budget Management
Business Operations
CRM Software
Change Management
Client Relations
Client Services
Communication
Compliance Management
Cross-team Collaboration
Customer Engagement
Customer Experience
Customer Experience Management
Customer Retention
Customer Satisfaction (CSAT)
Customer Service Management
Customer Success
Customer Support
Customer-Focused Selling
DevOps
Director level
English
Executive Management
Financial Risk Management
Integration Testing
Interpersonal Skills
Key Client Relationships
Key Performance Indicators
Leadership Development
Lean Processes
Monitoring Performance
New Business Development
Objectives and Key Results (OKRs)
Operational Efficiency
Operational Excellence
Operations Process Improvement
Organization Skills
Presentation Skills
Risk Management
Soft Skills
Stakeholder Management
Strategic Leadership
Strategic Partnerships
Strategic Thinking
Team Management
Team Performance
Technical Understanding
Threat & Vulnerability Management
Ticketing Systems
Working Experience
Em Brainard Summary
Em Brainard, based in Denver, CO, US, is currently a Senior Operations Manager at WILDFANG. Em Brainard brings experience from previous roles at WILDFANG and Tawkify. Em Brainard holds a Stetson University. With a robust skill set that includes Hospitality, Customer Service, Management, Strategic Planning, Leadership and more. Em Brainard has 4 emails and 1 mobile phone numbers on RocketReach.
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