Elsa Couceiro Email & Phone Number
Business Process Services Associate Manager @ Accenture Portugal
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Elsa Couceiro Location
- Lisbon, PT
Elsa Couceiro Work
- 2020 -now Business Process Services Associate Manager @
- 2017 -2020 Program Manager Recruiting @
- 2014 -2016 Operations Manager @
- 2013 -2013 Organizational Development and Quality Department - Head of Contact Training Center, and R and S @
- 2012 -2013 Corporate Communications (public relations) @
- 2010 -2012 CRM fórum @
- 2008 -2010 Corporate CRM @
- 2006 -2008 Complaints management @
- 2005 -2006 Campaign management @
- 2003 -2005 Outsourcers Interface @
- 2001 -2003 Training and Information management @
- 1995 -2001 Training, Information management and Quality control @
Elsa Couceiro Education
- Universidade Católica Portuguesa
Executive Education (CUSTOMER RELATIONSHIP MARKETING)
2010-2010 - Universidade Católica Portuguesa
Executive Education (BUILDING CUSTOMER DELIGHT)
2008-2008 - AEP Câmara de Comércio e Industria
Green Belt (SIX SIGMA)
2006-2006 - Universidade Católica Portuguesa
Executive Education (DISTRIBUIÇÃO E RETAL MARKETING)
2006-2006 - Universidade Católica Portuguesa
Executive Education (A INOVAÇÃO E O DESENVOLVIMENTO DE NOVOS PRODUTOS)
2006-2006 - Universidade Católica Portuguesa
(FINANÇAS P/ NÃO FINANCEIROS)
2005-2005 - Universidade Católica Portuguesa
(ESTUDOS DE MERCADO)
2004-2004 - Instituto Superior de Agronomia - Universidade de Lisboa
Agronomic Engineer (Economics)
1990-1999
Elsa Couceiro Skills
- Strategic Thinking
- Talent Management
- Customer Service Management
- Microsoft Office
- Team Management
- Marketing Management
- Business Strategy
- Customer Relationship Management (CRM)
- Business Process Improvement
- CRM
- Telecommunications
- Marketing
- Mobile Devices
- Product Management
- Analysis
- Public Relations
- Customer Experience
- Marketing Strategy
- Outsourcing
- Strategy
- Product Marketing
- Call Centers
- Digital Marketing
- Social Media
- Online Advertising
- Corporate Communications
- Business Analysis
- Project Management
- Customer Satisfaction
- Recruiting
- Sales Management
- Business Planning
- Change Management
- Performance Management
- Management Consulting
- Account Management
- Business Process Outsourcing (BPO)
- Global Sourcing
- Microsoft Excel
- Microsoft PowerPoint
- Negotiation
- Team Leadership
- Training
- Management
- Leadership
- Organizational Development
- Customer Service
- Cross-functional Team Leadership
- English
- Agile Methodologies
Elsa Couceiro Summary
- Elsa Couceiro, based in Lisbon, PT, is currently a Business Process Services Associate Manager at Accenture Portugal. Elsa Couceiro brings experience from previous roles at Sitel, armatis-lc and Vodafone Portugal. Elsa Couceiro holds a 2010 - 2010 Executive Education in CUSTOMER RELATIONSHIP MARKETING @ Universidade Católica Portuguesa. With a robust skill set that includes Strategic Thinking, Talent Management, Customer Service Management, Microsoft Office, Team Management and more. Elsa Couceiro has 3 emails and 2 mobile phone numbers on RocketReach.
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