Elmer MacAzo Email

Implementation Manager @ Magellan Solutions Outsourcing Inc.

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Elmer MacAzo Location

Manila, Philippines

Elmer MacAzo Work

Implementation Manager @ (October 2024 - Present)
Implementation Manager @ Magellan Solutions (October 2024 - Present)
Operations Manager @ (May 2023 - October 2024)
Operations Manager @ 24-7 IntouchCX (May 2023 - September 2024)
Process Innovation Lead @ (September 2022 - May 2023)
Process Technician @ (September 2022 - February 2023)
Senior Team Manager @ (January 2022 - August 2022)
Lead Analyst @ (July 2021 - January 2022)
Operations Team Lead @ (June 2019 - July 2021)
Operations Team Manager @ HCL Tech Solutions (June 2019 - August 2022)
Assistant Manager @ (June 2013 - May 2019)
Insurance Manager @ WNS Solutions (April 2013 - February 2019)

Elmer MacAzo Education

Polytechnic University of the Philippines
Bachelor of Business Administration - BBA (Office Management and Supervision)
1999-2001
Polytechnic University of the Philippines
Bachelor's Degree (Office Management and Supervision)

Elmer MacAzo Skills

Operational Risk
Skill Development
Managing Managers
Capacity Planning
Variance Analysis
Easily Adaptable
Flow Charts
Business Decision Making
Professional Responsibility
Job Skills
Multi-task & Handle High-volume Workloads
Recognition Programs
Employee Relations
Deadline Oriented
Business Reviews
Agile Methodologies
New Product Rollout
Team Development
Monitoring Performance
Legal Compliance
Procurement
Contract Review
Attention to Detail
Written Communication
Service Orientation (Social)
Group Discussions
Customer Satisfaction
Cross-functional Team Leadership
Business Negotiation
Operational Activities
Conflict Management
Ops
Corporate Financial Reporting
Multitasking
Operational Strategy
Customer Interaction
Performance Reviews
Morale
Google Workspace
Computer Literacy
Operations Administration
Service-Level Agreements (SLA)
Process Quality Improvement
Workforce Management
Teamwork
Contact Centers
E-Commerce
Analytics
Change Management
Process Improvement
Credit Risk Management
SQL
Root Cause Problem Solving
People Management
Account Management
Business Process Mapping
Data Analysis
Analytical Skills
Coaching
Microsoft Office
English as a Second Language (ESL)
Stakeholder Engagement
Process Migration
Presentation Skills
Forecasting
Project Management
Business Process Outsourcing (BPO)
Operations Management
Business Process Improvement
Training
English
Recruiting
Leadership
Front Line Management
Transition Planning
Customer Service
Team Management
Transition Management
Microsoft Excel
Change Project Management
Data Analytics
Knowledge Process Outsourcing (KPO)
Microsoft Word
Microsoft PowerPoint
Microsoft Power BI
Windows
Microsoft Outlook
Training & Development
Manage client expectations
Business Analysis
Root Cause Analysis
Stakeholder Management
Project Team Management
Requirements Management

Elmer MacAzo Summary

Elmer MacAzo, based in Metro Manila, Philippines, is currently a Implementation Manager at Magellan BPO. Elmer MacAzo brings experience from previous roles at Magellan Solutions, 24-7 Intouch, 24-7 IntouchCX and CEF Solutions Inc.. Elmer MacAzo holds a 1999 - 2001 Bachelor of Business Administration - BBA in Office Management and Supervision @ Polytechnic University of the Philippines. With a robust skill set that includes Operational Risk, Skill Development, Managing Managers, Capacity Planning, Variance Analysis and more. Elmer MacAzo has 2 emails on RocketReach.