Director, Call Center Operations @ (February 2018 - May 2025)
Call Center Operations Manager @ (January 2014 - February 2018)
Elly Suarez Skills
Access
Budget Management
Business Case Preparation
Business Initiatives
Business Insights
Business Planning
Business Process
Business Process Improvement
Business-to-Business (B2B)
Call Centers
Change Management
Claim
Coaching
Communication
Contact Centers
Contact center operations Management
Continuous Improvement
Critical Thinking
Customer Engagement
Customer Experience
Customer Journeys
Customer Retention
Customer Satisfaction
Customer Service
Customer Success
Employee Engagement
Enablement
Expert relationship builder
General Insurance
Health Insurance
Inbound Sales
Insurance
Insurance Background
Insurance Operations
Insurance Sales
Key Performance Indicators
Leadership
Microsoft Office
Net Promoter Score
Operations
Organizational Alignment
Outbound Sales
Outlook
Presentations
Problem Solving
Process Improvement
Project Management
Property & Casualty Insurance
Recovery Plans
Regulatory Compliance
Social Media
Spanish
Strategic Planning
Strategic Vision
Strategy
Strategy Implementation
Team Building
Team Management
Telephone Support
Telephony
Telephony Support
Training
Verint Workforce Optimization
Voice of the Customer
Workforce Management
Written Communication
Elly Suarez Summary
Elly Suarez, based in Florida, United States, is currently a Director of Operational Effectiveness at Tivly. Elly Suarez brings experience from previous roles at Kemper. With a robust skill set that includes Access, Budget Management, Business Case Preparation, Business Initiatives, Business Insights and more. Elly Suarez has 2 emails and 1 mobile phone numbers on RocketReach.
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