Head of Customer Management Division and Authorized Signatory @ (February 2024 - Present)
Head Of Customer Management and Authorized Signatory at ProTel GmbH @ (May 2022 - December 2025)
Director Communication Center @ (February 2022 - May 2022)
Head Of Customer Management and Authorized Signatory at ProTel GmbH @ (May 2022 - March 2024)
Head Of Customer Management (Call Center, Service, CFM and CRM) and Authorized Signatory at ProTel GmbH @ (August 2021 - February 2022)
Head Of Customer Management (Call Center, Customer Service, CRM and CFM) @ (September 2020 - August 2021)
Customer Acquisition Manager @ Berge & Meer Touristik GmbH (TUI Group) (July 2013 - August 2021)
Head Of CFM and CRM @ Berge & Meer Touristik GmbH (TUI Group) (October 2017 - September 2020)
Customer Focus Manager @ Berge & Meer Touristik GmbH (TUI Group) (July 2016 - September 2020)
Business Development Manager @ Berge & Meer Touristik GmbH (December 2011 - June 2013)
Contracting Coordinator @ Berge & Meer Touristik GmbH (March 2010 - November 2011)
Head of Customer Service and Quality Management @ Berge & Meer Touristik GmbH (January 2003 - February 2010)
P. A. to Managing Director @ Berge & Meer Touristik GmbH (January 1991 - December 2002)
Ellen Zimmermann Skills
Leadership
Tourism
Quality Management
Customer Focus Management
Digital Commerce
Digital Transformation
Tourism Marketing
Sales
Business Development
Market Research
Digital Marketing
Lead Generation
Strategic Planning
Media Planning
Direct Sales
Media Procurement
Customer Experience Management
Crisis Management
Change Management
Cooperative Marketing
Multi Channel Marketing
Customer Acquisition
Project Management
Marketing Strategy
Customer Relationship Management
Business Strategy
Marketing
Customer Satisfaction
Customer Experience
Team Building
Team Management
Business Innovation
Crm Implementation
Customer Centricity
E Commerce
Marketing Automation
Innovation Management
Ellen Zimmermann Summary
Ellen Zimmermann, based in Germany, is currently a Chief Customer Officer (CCO) and Authorized Signatory at Berge & Meer Touristik GmbH. Ellen Zimmermann brings experience from previous roles at Berge & Meer Touristik GmbH and DER Touristik. With a robust skill set that includes Leadership, Tourism, Quality Management, Customer Focus Management, Digital Commerce and more. Ellen Zimmermann has 1 emails on RocketReach.
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