Ellen Brown Email & Phone Number

Senior Manager, Experience Operations @ Mercury Insurance

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Ellen Brown Location

Austin, TX, US

Ellen Brown Work

Senior Manager, Experience Operations @ (March 2024 - Present)
Director, Contact Center Technical Service Delivery @ (April 2019 - October 2023)
Director, Contact Center Service Operations @ (January 2017 - April 2019)
Senior Manager, Contact Center Business Analysis @ (June 2016 - January 2017)
Project Manager, Contact Centers @ (August 2015 - June 2016)
Supervisor, Contact Center @ (November 2014 - August 2015)
Representative, Contact Center @ Farmers Insurance (January 2011 - January 2014)
Manager, Warranty and Service Assurance @ (January 2005 - January 2006)
Manager, Operations and Supply Chain Partners @ (January 2003 - January 2005)
Project Manager @ (January 2000 - January 2003)
Service Parts Inventory Planning and Supervisor @ (January 1998 - January 2000)
Customer Service Regional Executive Administrator @ (January 1996 - January 1998)
Customer Service Team Lead and Supervisor @ (January 1995 - January 1996)

Ellen Brown Education

California State University, Fullerton
BA (English)
1990-1995
Fullerton College
A

Ellen Brown Skills

Analytical Skills
Budgeting
Business Analysis
Business Process
Business Process Improvement
Business Process Outsourcing (BPO)
Business Relationship Management
Business Strategy
Change Management
Chatbots
Client Relations
Collaborative Problem Solving
Communication
Conflict Resolution
Contact Center Operations
Contact Centers
Contract Negotiation
Cross-Functional Team Management
Cross-functional Team Leadership
Customer Contact
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Customer-Focused Service
Data Analysis
Educational Programs
Employee Engagement
Employee Training
Executive Reporting
Financial Analysis
Generative AI
IT Project & Program Management
Inspiring Teams
Instructional Design
Insurance
Interpersonal Skills
Inventory Management
Leadership
Leadership Development
Lean Process Improvement
Management
Negotiation
Operational Excellence
Operations Management
Organization Skills
Organizational Leadership
People Management
Performance Management
Performance Motivation
Portfolio Management
Presentation Development
Presentation Skills
Problem Solving
Procedural
Process Automation
Program Management
Project Delivery
Project Management
Project Portfolio Management
Relationship Building
Relationship Development
Responsiveness
Robotic Desktop Automation
Robotic Process Automation (RPA)
Sales
Salesforce.com
Service Delivery
Service Delivery Management
Skill Development
Soft Skills
Software as a Service (SaaS)
Stakeholder Engagement
Stakeholder Management
Strategic Analysis
Strategic Leadership
Strategic Partnerships
Strategic Thinking
Strategic Vision
Strategy
Talent Management
Team Building
Team Leadership
Team Management
Team Motivation
Teamwork
Technical Leadership
Technical Support
Text Messaging
Time Management
Training
Vendor Management
Warehousing
Warranty
Workforce Planning

Ellen Brown Summary

Ellen Brown, based in Austin, TX, US, is currently a Senior Manager, Experience Operations at Mercury Insurance. Ellen Brown brings experience from previous roles at Farmers Insurance. Ellen Brown holds a 1990 - 1995 BA in English @ California State University, Fullerton. With a robust skill set that includes Analytical Skills, Budgeting, Business Analysis, Business Process, Business Process Improvement and more. Ellen Brown has 2 emails and 1 mobile phone numbers on RocketReach.