Elise Fedak Email
Head administration and customer service @ évoilà5
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Elise Fedak Location
- Saint-Lazare, QC, CA
Elise Fedak Work
- Head administration and customer service @ (April 2017 - Present)
- Marketing Support Representative @ (February 2016 - February 2017)
- Assistant Director of Operations @ Centre Médical Brunswick / Brunswick Medical Center (December 2014 - February 2016)
- Quality analyst @ (August 2010 - June 2014)
- Customer Service Manager @ (February 2003 - February 2006)
- Learning and Development Specialist @ (February 1997 - February 2003)
- Sales agent @ (May 1994 - August 1995)
- Customer Sales and Service Agent @ (October 1993 - May 1994)
Elise Fedak Education
- University of Manitoba
Bachelor of Arts (French Language and Literature)
1988-1992
Elise Fedak Skills
- Business Analysis
- Quality Assurance
- Call Centers
- Requirements Analysis
- Coaching
- Strategy
- Process Improvement
- Team Management
- Strategic Planning
- Leadership
- Analytics
- Management
- SDLC
- Change Management
- Team Leadership
- Customer Experience
- Marketing Strategy
- Project Management
- Analysis
- Customer Service
- Human Resources
- Workforce Planning
- Workforce Management
- NICE Call Recording
- Operations Management
- Employee Training
- Training Delivery
- Employee Relations
- Training & Development
- Airport Management
- Airline Reservations
- Airline Ticketing
- Airlines
- Social Media
- Project Planning
- Project Coordination
- Microsoft Office
- SQL
- Training and Development
- Research
- Microsoft Word
Elise Fedak Summary
- Elise Fedak, based in Saint-Lazare, QC, CA, is currently a Head administration and customer service at évoilà5. Elise Fedak brings experience from previous roles at Future Electronics, Centre Médical Brunswick / Brunswick Medical Center and Aeroplan. Elise Fedak holds a 1988 - 1992 Bachelor of Arts in French Language and Literature @ University of Manitoba. With a robust skill set that includes Business Analysis, Quality Assurance, Call Centers, Requirements Analysis, Coaching and more.
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