Elena Apo Email & Phone Number
Senior Customer Experience Manager @ Iute Group
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Elena Apo Location
- Tallinn, Harju County, EE
Elena Apo Work
- Senior Customer Experience Manager @ (January 2023 - Present)
- Chief Human Resources and Customer Experience Officer @ (November 2018 - January 2023)
- Head of Customer Experience, Marketing and Communication Department @ (January 2016 - October 2018)
- Consultant - Coordinator for Business and Innovation @ (March 2014 - December 2015)
- Research and Analysis Director @ Target Communications (June 2012 - February 2014)
- Director of Customer Service @ (November 2005 - October 2012)
- Marketing Manager @ (February 2002 - October 2005)
- Market Information Analyst @ (January 1999 - January 2002)
- Associate Marketing Manager @ (May 1996 - January 1999)
- Assistant to consultants @ (July 1995 - June 1996)
- Assistant to consultants @ (July 1992 - June 1995)
Elena Apo Education
- Management Centre Europe (MCE)
Mini MBA (Mini MBA)
2004-2004 - University 'Sv. Kiril i Metodij' Skopje
Master (HR Management)
1999-2002 - Univerzitet 'Sv. Kiril i Metódij' vo Skopje
Bachelor (Macedonian and English)
1989-1993
Elena Apo Skills
- Advertising
- Analysis
- Artificial Intelligence (AI)
- Budgeting
- Budgets
- Business Development
- Business Planning
- Business Strategy
- Call Center
- Change Management
- Conferences
- Contract Negotiation
- Customer Experience
- Customer Relations
- Customer Satisfaction
- Customer Service
- Market Analysis
- Market Research
- Marketing
- Marketing Communications
- Marketing Strategy
- Microsoft Excel
- Mobile
- Negotiation
- New Business Development
- Performance Management
- Planning
- Pricing
- Problem Solving
- Product Development
- Product Management
- Project Planning
- Quality Assurance
- Research
- Sales Management
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Telecommunications
- Where Science Meets Practice
- Delegate
- Training
- Kiev 2008
- Development
- Speaker
- Vienna 2011
- Oslo
- Cannes
- Stresa
- Vienna 2008
- Marketing Mobile Services Summit
- Customer Relationship Management
- Lisbon 2006
- Education
- Telecoms Loyalty and Churn
- Prague
- 3rd International High Tech Marketing Conference
- Madrid 2007
- Project Management
- Monaco 2007
- Telecommunication Marketing
- Crm and Retention
- Cee Mobile Conference
- Qualitative Research
- Recruiting
- Converse Ivr Functionalities New York
- Converse User Forum
- 3gsm Conference
- Telecoms Cem
- Interventions
- Seminar Speaker
- Microsoft Word
- Telecoms Services to Business Customers
- Management
- Venice
- Warsaw 2004
Elena Apo Summary
- Elena Apo, based in Tallinn, Harju County, EE, is currently a Senior Customer Experience Manager at Iute Group. Elena Apo brings experience from previous roles at IuteCredit Macedonia, Societe Generale, The World Bank and Target Communications. Elena Apo holds a 2004 - 2004 Mini MBA in Mini MBA @ Management Centre Europe (MCE). With a robust skill set that includes Advertising, Analysis, Artificial Intelligence (AI), Budgeting, Budgets and more. Elena Apo has 2 emails and 1 mobile phone numbers on RocketReach.
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