Eku Malcolm Email & Phone Number

Director, AI Operations @ commonsku

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Eku Malcolm Location

Winnipeg, MB, CA

Eku Malcolm Work

Director, AI Operations @ (November 2025 - Present)
Club Director and President @ Dynamo Volleyball Club (September 2022 - Present)
Director of Business Operations @ (April 2024 - October 2025)
Sr. Manager, Client Operations @ (April 2023 - April 2024)
Client Success Operations Manager @ (September 2021 - April 2023)
Senior Operations Manager @ (March 2021 - July 2021)
Lead - Merchant Success @ Bold Commerce (September 2019 - March 2021)
Director of Operations and Regional Manager - Sky Zone Winnipeg and Sky Zone Surrey @ Sky Zone Winnipeg (January 2018 - January 2019)
General Manager @ Sky Zone Winnipeg (January 2017 - January 2019)
Manager of Operations and Manager, Corporate Accounts @ (October 2015 - January 2017)
Recruitment Consultant @ (October 2014 - April 2015)
Financial Advisor @ (January 2013 - December 2014)
Associate Manager @ (August 2012 - January 2013)
High School Representative @ The Art Institute of Vancouver (July 2010 - August 2012)
Store Manager @ Bootlegger - Comark Inc (December 2009 - May 2010)
Store Manager @ Sport Mart (April 2008 - December 2009)
Team Leader @ (October 2005 - April 2008)

Eku Malcolm Education

University of Winnipeg
Bachelor of Arts (English Language and Literature, Literature, English Language)
2005-2017
The University of Winnipeg Collegiate
(Liberal Arts, Liberal Studies)
2002-2005

Eku Malcolm Skills

Director level
Leadership
Management
Organizational Leadership
Management Consulting
Strategic Consulting
Consulting
Operations Management
Human Resources
Logistics Management
Vendor Management
Sales Management
Strategic Planning
Budgeting
Business Process Improvement
Change Management
Project Management
Sales Process
Marketing Strategy
Marketing
Business Development
Sales Operations
Performance Management
Account Management
Sales
Hiring
Recruiting
Program Management
Strategic Leadership
Leadership Development
Team Leadership
Cross-functional Team Leadership
Conflict Resolution
Team Management
Staff Development
Training
Coaching
Public Speaking
Collaborative Problem Solving
Negotiation
Big Picture View
Business Decision Making
Selling
Hiring Personnel
Timely Decision Making
Process Consulting
Profit Maximization
Profit & Loss Management
Revenue & Profit Growth
Profitable Growth
Profit/Loss Accountability
AI-Powered Automation
Artificial Intelligence (AI)
Business Process Optimization
Candidate Screening & Fit Evaluation
Client Delivery Management
Client Portfolio Development
Client Success Strategy
Cross-Departmental Process Optimization
Cross-Functional Systems Design
Customer Onboarding Strategy
Customer Success
Customer Success Strategy
Departmental KPI Design
Educational Sales Pipeline Development
Enterprise Account Management
Executive
Executive Leadership
Executive Reporting & KPI Dashboards
Full-Cycle Recruitment
GPT Workflow Implementation
Gainsight & CS Tech Stack Optimization
Generative AI
Generative AI Tools
Guest Experience Design
Internal Process Automation
Internal Support System Architecture
Inventory & Vendor Strategy
Knowledge Infrastructure Design
Knowledge Management (Confluence/Guru/LMS)
Labor Optimization
Layered Team Structure Design
Leadership Coaching Curriculum
Leadership Development & Enablement
M&A Integration
Market Expansion Strategy
Marketing Campaign Execution
Multi-Unit P&L Management
Onboarding & Training Programs
Operational KPI Reporting
Operational Org Building
Operational Turnaround Execution
Organizational Design
P&L Ownership
Performance Metrics & CSAT Optimization
Process Improvement
Procurement Governance
Project & Resource Coordination
Public Speaking & Presentations
Relationship Management
Relationship Marketing
Remote Team Leadership
Revenue Growth Strategy
Revenue Operations
Revenue Retention Strategy
SaaS Support Operations
SaaS Tool Consolidation
Sales & Performance Culture Building
Sales Team Training & Upselling
Scalable Support Infrastructure
Stakeholder Communication
Stakeholder Needs Assessment
Talent Development & Succession Planning
Talent Strategy
Team Development & Coaching
Team Leadership & Development
Team Management at Scale
Territory Management
Passionate
Financial Advisory
Organization And Prioritization Skills
Insurance
Critical Illness
Investments
Communication
Mortgage Lending
Self Motivated Team Player
Tfsa
Segregated Funds
Life Insurance
Mutual Funds
Judgment
Progress Monitoring
Strategic Financial Planning
Microsoft Office
Logical Approach
Critical Thinking
Customer Service
Disability Insurance
Personal Financial Planning
Quality Control
Research
Success Driven
Problem Solving
Organization
Employee Benefits
Group Benefit Plans
Revenue and Profit Growth
Profit and Loss Management
Cross Functional Team Leadership

Eku Malcolm Summary

Eku Malcolm, based in Winnipeg, MB, CA, is currently a Director, AI Operations at commonsku. Eku Malcolm brings experience from previous roles at Dynamo Volleyball Club and OfficeSpace Software. Eku Malcolm holds a 2005 - 2017 Bachelor of Arts in English Language and Literature, Literature, English Language @ University of Winnipeg. With a robust skill set that includes Director level, Leadership, Management, Organizational Leadership, Management Consulting and more. Eku Malcolm has 3 emails and 1 mobile phone numbers on RocketReach.