Eileen Reid Email
Service Architect @ BT Group
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Eileen Reid Location
- Belfast, GB
Eileen Reid Work
- Service Architect @ (September 2021 - Present)
- Head Of Service Management @ (April 2018 - August 2021)
- Client Services Manager @ (August 2016 - April 2018)
- Technical Service Manager - Equiniti-ICS @ (January 2015 - August 2016)
- Business Analyst - ITIL Consultant - Provisional Government. @ (May 2014 - August 2014)
- Business Analyst - ICM Project Delivery Team @ (January 2014 - April 2014)
- Senior Continuous Service Improvement Specialist @ (June 2013 - October 2013)
- Global Problem Manager (IT) @ (January 2012 - May 2013)
- Client Change Manager @ (September 2010 - December 2011)
- Service Desk Manager @ (August 2008 - September 2010)
- Implementation Manager @ (June 2007 - August 2008)
- Technical Specialist @ (January 2003 - January 2006)
- Desktop Technician @ (January 2002 - January 2003)
- Telecoms Analyst @ (January 2000 - January 2002)
- ACD System Administrator @ (January 1999 - January 2000)
- Contact Centre Teamleader @ (January 1998 - January 1999)
Eileen Reid Education
- South Eastern Regional College
HND (Business and Information Technology)
1997-1999
Eileen Reid Skills
- ITIL
- Problem Management
- Service Delivery
- Incident Management
- IT Service Management
- Stakeholder Management
- Enterprise Software
- Service Management
- Telecommunications
- Service Desk
- Outsourcing
- Sla
- PRINCE2
- Infrastructure
- Service Improvement
- People Management
- Troubleshooting
- Business Analysis
- Strategic Planning
- Microsoft Office
- Management
- Service Level Agreements Sla
- Project Delivery
- Service Level Agreements
Eileen Reid Summary
- Eileen Reid, based in Belfast, GB, is currently a Service Architect at BT. Eileen Reid brings experience from previous roles at ISDM Solutions Ltd, Capita Managed IT Solutions, Equiniti and Bell. Eileen Reid holds a 1997 - 1999 HND in Business and Information Technology @ South Eastern Regional College. With a robust skill set that includes ITIL, Problem Management, Service Delivery, Incident Management, IT Service Management and more. Eileen Reid has 1 emails on RocketReach.
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