Edwin Wortel Email & Phone Number
CCaaS and CX Solution Architect and Presales Consultant @ VASS Germany
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Edwin Wortel Location
- Krefeld, NRW, DE
Edwin Wortel Work
- CCaaS and CX Solution Architect and Presales Consultant @ (January 2024 - Present)
- ContactCenter System Administrator @ (January 2023 - January 2024)
- Conversational AI Solutions Architect @ Cognigy (January 2021 - January 2023)
- Business Analyst and RPA @ (February 2020 - January 2021)
- Senior Global Support Specialist | Callcenter Product Owner @ (April 2018 - February 2020)
- Global Support Specialist @ (January 2006 - March 2018)
- Customer Service Professional @ (March 2004 - January 2006)
- Magic Programmer @ (March 2002 - March 2004)
- ABAP and 4 Consultant SD and MM @ (May 1999 - March 2002)
Edwin Wortel Skills
- Agile Project Management
- Analytical Skills
- Analytics
- Automation
- Business
- Business Analysis
- Business Analytics
- Business Case Preparation
- Business Management
- Business Process
- Business Process Improvement
- Business-to-Business (B2B)
- C-Level
- Call Center
- Call Center Administration
- Call Centers
- Call Routing
- Change Requests
- Chatbots
- Client-focused
- Cloud Computing
- Communication
- Consulting
- Contact Center as a Service (CCaaS)
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- Dashboards
- Data Visualization
- Dutch
- English
- Enterprise Software
- Experience Design
- Field Service
- Generative AI
- Generative AI Tools
- GoLive
- IT Management
- IT Service Management
- Incident Management
- Information Technology
- Interactive Voice Response (IVR)
- Jira
- Knowledge Management
- LEAN
- LEAN management
- Large Language Models (LLM)
- Management Consulting
- Microsoft Office
- Microsoft Power BI
- Negotiation
- Networking
- Presentation Skills
- Presentations
- Problem Management
- Product Demonstration
- Product Management
- Project Coordination
- Project Management
- Project Planning
- Project Plans
- Project Tracking
- Prompt Engineering
- Requirements Management
- Research Skills
- Sales Engineering
- Sales Presentations
- Salesforce Lightning
- Salesforce Reporting
- Salesforce Service Cloud
- Salesforce Training
- Salesforce.com
- Salesforce.com Administration
- Service Delivery
- Service Levels
- Service-Level Agreements (SLA)
- Soft Skills
- Speech Recognition
- Team Management
- Teamwork
- Technical Demonstrations
- Technical Support
- Telecommunications
- Text Analytics
- Troubleshooting
- Unified Communications
- User Experience Design (UED)
- Vendor Management
- Virtual Assistance
- callflow design
- contact center requirements
- contactcenter
- incident handling
- project deliviery
- salesforce.com reporting
- Customer Relationship Management Crm
- Pre Sales
- Customer Relationship Management
Edwin Wortel Summary
- Edwin Wortel, based in Krefeld, NRW, DE, is currently a CCaaS and CX Solution Architect and Presales Consultant at VASS Germany. Edwin Wortel brings experience from previous roles at CompuGroup Medical Deutschland AG, Cognigy, Weissenberg Group and QIAGEN. With a robust skill set that includes Agile Project Management, Analytical Skills, Analytics, Automation, Business and more. Edwin Wortel has 1 emails on RocketReach.
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