2016 -2018 Associate Operations Head and Site Head @
2013 -2015 Service Delivery Leader @ vCustomer (A Tech Mahindra Company)
2011 -2013 Manager - Program Management @ vCustomer
2009 -2011 AM - Program Management @
2008 -2009 Assistant Manager - Operations @
2007 -2008 Group Leader - Operations @
2004 -2007 Team Leader - Operations @
2004 -2004 Quality assurance @
2003 -2004 Customer Care Executive @
Edwin Paul Education
Delhi University 2004-2007
Edwin Paul Skills
Leadership
Six Sigma
BPO
Employee Engagement
ITIL
Business Analysis
Resource Management
Vendor Management
Team Management
Process Improvement
Quality Assurance
Offshoring
Workforce Management
Operations
Operations Management
Program Management
Business Process
Training
Sla
Business Intelligence
Project Planning
Business Process Improvement
Management
Project Management
Outsourcing
Analytics
MIS
Transition Management
Process Management
Pre Sales
Service Delivery
Call Centers
CRM
Analysis
Performance Management
IT Service Management
Business Process Outsourcing
Customer Relationship Management
Contact Centers
Service Level Agreements
Edwin Paul Summary
Edwin Paul, based in New York, NY, US, is currently a VP - Retail, CPG, Travel, Logistics and Hospitality (BPS) at Tech Mahindra. Edwin Paul brings experience from previous roles at Tech Mahindra, vCustomer (A Tech Mahindra Company) and vCustomer. Edwin Paul holds a 2004 - 2007 Delhi University. With a robust skill set that includes Leadership, Six Sigma, BPO, Employee Engagement, ITIL and more. Edwin Paul has 2 emails and 2 mobile phone numbers on RocketReach.
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