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Edward Rusch Location
Wheaton, IL, US
Edward Rusch Work
2025 -now Director of Operational Transformation @
2021 -2025 Director Customer Experience @
2019 -2021 Director Of Customer Service @
2017 -2019 Director Of Customer Service @ Preferred Meals
2015 -2017 Manager, Customer Service @ Preferred Meals
2013 -2015 Sr. Manger, Technical Support @
2013 -2015 Senior Technical Support Manager @
2012 -2013 Customer Service Support Manager @ U.S. Bank / SYNCADA
2012 -2013 Customer Support Center Manager @
2010 -2011 Account Manager @ Cintas Corp
2007 -2010 Customer Advocate Manager @
1999 -2007 Customer Service and Operations Manager @ Pendum, LLC
1995 -1999 ROSS 2nd Shift Lead and Computer Operator @ Ace Hardward Corporation
Edward Rusch Education
Moraine Valley Community College
Associate's degree (Business Administration and Management, General)
1993-1995
Edward Rusch Skills
Customer Relations
Customer Service
Customer Satisfaction
Customer Experience
Customer Retention
Account Management
People Management
Leading People
Great People Skills
Customer Focus
Operations
Operations Management
Operational
Operational Excellence
Quality Assurance
Qualitative Research
Quality Auditing
Leadership
Management
Team Management
Team Leadership
Team Building
Microsoft Office
Supply Chain
Sales Management
Training
Six Sigma
Program Management
Process Improvement
CRM
Call Centers
Business Process Improvement
Software as a Service (SaaS)
Talent Management
Employee Training
Onboarding
Hiring
Call Center Administration
Contact Center Management
Contact Center Operations
Contact Center Technology
Contact Center Optimization
Microsoft Dynamics CRM
Kronos Timekeeping
Visio
Coaching
SAAS
Call Center Administrating
Kronos
Edward Rusch Summary
Edward Rusch, based in Wheaton, IL, US, is currently a Director of Operational Transformation at Batory Foods Inc. Edward Rusch brings experience from previous roles at Batory Foods, Hometown Food Company and Preferred Meals. Edward Rusch holds a 1993 - 1995 Associate's degree in Business Administration and Management, General @ Moraine Valley Community College. With a robust skill set that includes Customer Relations, Customer Service, Customer Satisfaction, Customer Experience, Customer Retention and more. Edward Rusch has 2 emails and 3 mobile phone numbers on RocketReach.
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