Edward Ramos Email & Phone Number
Senior Manager - Global IT Telephony Operations @ TELUS Technology
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Edward Ramos Location
- Calabarzon, Philippines
Edward Ramos Work
- Senior Manager - Global IT Telephony Operations @ (November 2020 - Present)
- Dialer Manager @ (February 2014 - November 2020)
- Dialer Manager-Centralized Dialer Team @ NCO Group (April 2011 - February 2014)
- Team Manager @ NCO Group (February 2009 - March 2011)
- Dialer Analyst @ NCO Group (August 2008 - February 2009)
- Outbound Collections Agent @ NCO Group (September 2007 - August 2008)
- Skip Tracer @ NCO Group (October 2006 - September 2007)
Edward Ramos Education
- Informatics Learning Center
Edward Ramos Skills
- Accounts Receivable
- BPO
- Collections
- Contact Centers
- Customer Experience
- Customer Satisfaction
- Data Analysis
- IVR
- Inbound Marketing
- Management
- Outsourcing
- Performance Management
- Policy
- Predictive Dialers
- Project Planning
- Team Building
- Team Management
- Time Management
- Training
- Workforce Management
- IVA
- Offshoring
- Microsoft Office
- Budgets
Edward Ramos Summary
- Edward Ramos, based in Calabarzon, Philippines, is currently a Senior Manager - Global IT Telephony Operations at TELUS International Philippines. Edward Ramos brings experience from previous roles at TELUS International Philippines and NCO Group. Edward Ramos holds a Informatics Learning Center. With a robust skill set that includes Accounts Receivable, BPO, Collections, Contact Centers, Customer Experience and more. Edward Ramos has 2 emails and 1 mobile phone numbers on RocketReach.
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