Edward Lau Email & Phone Number
Head of Customer Success @ Evie.ai
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Edward Lau Location
- Singapore
Edward Lau Work
- Head of Customer Success @ (June 2023 - Present)
- Head of Technical Services, APAC @ (June 2021 - January 2023)
- Head of Engineering, APAC @ (April 2019 - May 2021)
- Director of Customer Success, APAC @ (July 2018 - March 2019)
- APAC, Director of Account Management @ (October 2016 - June 2018)
- APAC, Director of Client Services and Product @ (February 2014 - September 2016)
- China and SEA, Director of Delivery @ (April 2013 - January 2014)
- China, Senior Manager - DataHub and Analytics @ (February 2011 - March 2013)
- China, Product Manager and Leader @ (November 2007 - January 2011)
- China, Delivery Solutions Leader @ (June 2006 - October 2007)
- Australia, Product Support Specialist, Business Analyst @ (August 1999 - May 2006)
Edward Lau Education
- UNSW
Masters of Commerce (Information Systems)
1998-1999 - UNSW
Bachelor of Commerce (Accounting & Finance)
1995-1997 - Anglo-Chinese Junior College 1993-1994
- Anglo-Chinese School (Independent) 1989-1992
Edward Lau Skills
- Account Management
- Analysis
- Analytics
- Business Analysis
- Business Intelligence
- Business Process
- CRM
- Client Liaison
- Client Relations
- Client Services
- Communication
- Consulting
- Cross-functional Team Leadership
- Customer Engagement
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Success
- Customer Support
- Customer-Focused Service
- Data Analysis
- Data Center
- Data Integration
- Data Warehousing
- Database Marketing
- ETL
- Enterprise Software
- Healthy Lifestyle
- Interpersonal Communication
- Interpersonal Skills
- Leadership
- Leadership Development
- Malay
- Manage client expectations
- Management
- Management Consulting
- Master Data Management
- Microsoft Office
- Onboarding
- Operational Excellence
- Pre-sales
- Presentation Skills
- Problem Solving
- Product Marketing
- Program Management
- Programme Delivery
- Project Management
- Project Teams
- Recruitment Process Re-engineering
- Relationship Building
- Requirements Analysis
- SDLC
- Software as a Service (SaaS)
- Solution Architecture
- Staffing Plans
- Stakeholder Engagement
- Strategy
- Team Leadership
- Team Management
- Teamwork
- Pre Sales
- Services
- Sales
- Public Speaking
- Business Development
- Customer Relationship Management Crm
- Customer Relationship Management
Edward Lau Summary
- Edward Lau, based in Singapore, is currently a Head of Customer Success at Evie.ai. Edward Lau brings experience from previous roles at LiveRamp and Acxiom. Edward Lau holds a 1998 - 1999 Masters of Commerce in Information Systems @ UNSW. With a robust skill set that includes Account Management, Analysis, Analytics, Business Analysis, Business Intelligence and more. Edward Lau has 1 emails on RocketReach.
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