Edward Ho Email & Phone Number
Co-Founder @ Help Match
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Edward Ho Location
- Melbourne, VIC, AU
Edward Ho Work
- 2024 -now Co-Founder @
- 2023 -2024 Senior Service Designer @
- 2022 -2023 CX and UX Strategy and Service Design @
- 2020 -2021 Service Delivery and Customer Experience Lead @
- 2018 -2020 Customer Experience Program Manager @
- 2017 -2018 Strategic Customer Experience Consultant @
- 2015 -2017 Head of Member Experience (left to move home to Melbourne) @
- 2014 -2014 Strategy consultant - Customer Centricity @
- 2011 -2014 Head of Customer Service and Partnerships (moved interstate to Sydney) @ New Aim Pty Ltd (operating 3 major e-commerce web sites)
- 2009 -2010 Manager Customer Services (end of contract and left Singapore to move back home to Australia) @
Edward Ho Education
- Pivotal Resources
Six Sigma Green Belt
- Scrum Alliance
CSPO - Certified Scrum Product Owner
- Melbourne High School
Victorian Certificate of Education (VCE)
- Monash University
Master of Management (International Business)
- Monash University
Graduate Diploma (International Business)
- Monash University
Bachelor of Business (International Trade)
Edward Ho Skills
- Outstanding Customer Service
- Customer Experience Improvement
- Process Improvement
- Sales Operations
- Customer Satisfaction
- Customer Retention
- Customer Engagement
- Customer Loyalty
- Customer Focus
- Customer Acquisition
- Customer Insight
- CRM software
- Customer Experience
- CRM
- Change Management
- Customer Service
- Call Centers
- Leadership
- Competitive Analysis
- Account Management
- Business Process
- Management
- Analysis
- Banking
- Brand Loyalty
- Strategy
- Program Management
- Marketing Strategy
- Sales
- B2B
- Negotiation
- Budgets
- E-commerce
- Team Management
- Business Development
- Cross-functional Team Leadership
- Customer Journey Mapping
- Voice of the Customer
- Net Promoter Score
- Data Analysis
- eBay
- Zendesk
- Customer Experience Consulting
- Customer Experience Analysis
- E Commerce
- Cross Functional Team Leadership
- Cloud Computing
- Business Analysis
- Solution Selling
- Project Management
- Virtualization
- Data Center
- Cloud Computing IaaS
- ITIL
- IaaS
- Softlayer
- Requirements Analysis
- Information Technology
- Servers
- Risk Management
- Microsoft Excel
- Microsoft Word
- SQL
- Team Leadership
- SAN
- Consultative Selling Style
- JavaScript
- MySQL
- Storage Area Networks
- Storage Virtualization
- Technical Support
- UML
- XML
- Risk Assessment
- Project Coordination
- Windows
- Visio
- Pre Sales Technical Consulting
- Hybrid Cloud
- Social Selling
- Digital Selling
Edward Ho Summary
- Edward Ho, based in Melbourne, VIC, AU, is currently a Co-Founder at Help Match. Edward Ho brings experience from previous roles at Bupa, Wesfarmers OneDigital, REA Group and Telstra. Edward Ho holds a Six Sigma Green Belt @ Pivotal Resources. With a robust skill set that includes Outstanding Customer Service, Customer Experience Improvement, Process Improvement, Sales Operations, Customer Satisfaction and more. Edward Ho has 2 emails and 1 mobile phone numbers on RocketReach.
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Edward Ho
Co-Founder
Melbourne, VIC, AU
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