EducationFolder Information

Improving Agent Performance through Education and Engagement Agent communication, engagement and education are fundamentals to the success of every Contact Center, but most centers struggle with the consistent delivery of these key success factors. EducationFolder is designed specifically for the Contact Center environment by Contact Center professionals. The goal of EducationFolder is to provide an easy to use tool which delivers consistent agent engagement resulting in higher performance. EducationFolder consolidates training, quality assurance, coaching, knowledge tools and agent performance metrics into one environment which uses gamification techniques to keep agents engaged and foster a continuous improvement culture.