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Edna Lane Location
Huntersville, NC, US
Edna Lane Work
Sr. Project Manager @ (May 2025 - Present)
Head of Service Delivery, Worldwide @ (June 2022 - May 2025)
Senior Manager of Client Services, Worldwide @ (July 2020 - June 2022)
Senior Client Services Manager @ (February 2017 - June 2020)
Virtual Event Manager @ (August 2016 - February 2017)
Client Services Event Manager @ (May 2014 - August 2016)
Client Service Support Specialist, Virtual Events @ (August 2013 - May 2014)
Cashier and On-Site Technician @ (February 2013 - May 2014)
Computer Repair Technician @ (April 2012 - November 2012)
E-Mail and Chat Support Advisor @ NCO Group (November 2009 - April 2012)
Quality Coach and Acting Trainer @ NCO Group (May 2010 - May 2011)
Reservations Manager @ (January 2008 - November 2009)
General Manager @ River City Auction (January 2001 - December 2007)
Edna Lane Education
Elizabeth City State University
Bachelor of Science (B.S.) (Computer Science)
2002-2007
ECPI University
Associate of Science (A.S.) (It/Web Design)
2001-2002
Edna Lane Skills
Client Requirements
CRM Software
Online Support
Events
Customer Engagement
Business Administration
Customer Service
Customer Satisfaction
Management
Microsoft Office
Training
Computer Hardware
Technical Support
Salesforce.com
Leadership
Event Management
Online Marketing
Business Development
Data Entry
Software Installation
Troubleshooting
Call Centers
Customer Experience
Social Media Marketing
Computer Repair
Networking
Program Management
HTML
Mac OS X
Quality Assurance
Testing
Webcasting
Virtualization
Basic Photoshop
Teamwork
Creative Writing
Event Planning
Client Relations
Project Management
Process Improvement
Customer Support
Team Leadership
Cross-functional Team Leadership
Organization Skills
Customer Retention
Customer Success
Time Management
Team Building
Customer Service Management
Product Management
Process Scheduler
Windows
Inventory Control
Inventory Management
Windows 7
PowerPoint
Social Media
Sales
Microsoft Word
Access
Edna Lane Summary
Edna Lane, based in Huntersville, NC, US, is currently a Sr. Project Manager at Brandlive. Edna Lane brings experience from previous roles at 6Connex and ON24. Edna Lane holds a 2002 - 2007 Bachelor of Science (B.S.) in Computer Science @ Elizabeth City State University. With a robust skill set that includes Client Requirements, CRM Software, Online Support, Events, Customer Engagement and more. Edna Lane has 2 emails and 1 mobile phone numbers on RocketReach.
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