Crew Member — Wendy’s @ Wendy’s (December 2021 - August 2022)
Customer Service Representative and Global Sanctions Interdictions Specialist (GSI) @ Western Union / Ibex - Nicaragua (April 2020 - June 2021)
Telemarketing Representative @ Grupo Cerca - Nicaragua (September 2017 - December 2018)
Eddy Rivera Education
Keyser University - Latin American Campus
Certificate (English as a Second Language)
2019-2020
Universidad Americana (UAM)
Bachelor's degree (Architecture)
2017-2019
European Academy - Managua
Certificate (English as a Second Language)
2017-2019
Instituto Nacional Benjamin Zeledon
High School Diploma
2014-2014
Eddy Rivera Skills
AI Tools & Technology
Adaptability
Attention to Detail
Bilingual Communications
Cash Handling
Coaching & Mentoring
Communication
Compliance Monitoring
Consultative Sales Management
Consumer Technology
Cooking
Customer Engagement
Customer Experience
Customer Satisfaction
Customer Service
Customer Service Representatives
Employee Training
English
Fast Paced Solving
Food Preparation
Food Sanitation
Food and Beverage Management
Food ordering
Global Customer Service
Health & Safety
Marketing for Small Business
Microsoft Office
Multitasking
Online Marketing
Outbound Sales
Point of Sale (POS) Systems
Problem Solving
Relating to Clients
Relationship Building
Retail
Retail Operations
Retail Sales
Sales
Sales Leadership
Sales Support Tools
Service Improvement
Setting Appointments
Spanish
Suspicious Activity Reports (SAR)
Teaching English as a Second Language
Team Coaching
Team Collaboration
Team Leadership
Teamwork
Telecommunications
Time Management
Training and Development (HR)
Transaction Monitoring
Troubleshooting
Wireless Technologies
Working with Sourcing Professionals
Eddy Rivera Summary
Eddy Rivera, based in Chicago, IL, US, is currently a Mobile Expert | Key Holder | Sales and Technology Coach at T-Mobile. Eddy Rivera brings experience from previous roles at Giordano’s Pizza – Prudential (Flagship Location), Wendy’s, Western Union / Ibex - Nicaragua and Grupo Cerca - Nicaragua. Eddy Rivera holds a 2019 - 2020 Certificate in English as a Second Language @ Keyser University - Latin American Campus. With a robust skill set that includes AI Tools & Technology, Adaptability, Attention to Detail, Bilingual Communications, Cash Handling and more. Eddy Rivera has 2 emails on RocketReach.
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