Eddie Yim Email & Phone Number
Vice President, Customer Experience Manager, Asia @ Swiss Re
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Eddie Yim Location
- Singapore
Eddie Yim Work
- Vice President, Customer Experience Manager, Asia @ (June 2025 - Present)
- Customer Servicing and Operations Lead, Asia @ (December 2023 - May 2025)
- Head, Client Experience and Servicing @ Prudential Wealth Management Singapore (November 2022 - October 2023)
- Head Of Contact Centre - Sales @ (August 2020 - July 2021)
- Head, Direct Marketing and Business Development @ (May 2017 - May 2020)
- Head, Telemarketing @ (September 2015 - April 2017)
- Head of Concierge Operations, Malaysia - Singapore @ (July 2012 - September 2014)
- Vice-President, Head of Service Centre (Singapore), Global Client Experience @ (April 2011 - July 2012)
- Head, Call Centre @ (September 2008 - April 2011)
- Head of Department, Contact Centre @ Seraya Energy Pte Ltd Singapore (October 2004 - September 2008)
- Manager, Customer Service @ Pacific Internet Limited Singapore (December 1999 - October 2004)
- Business Development and Operations Manager @ 1st Call Pte Ltd Singapore (August 1998 - December 1999)
- Advertising Sales Executive @ Panpac Media Limited Singapore (October 1997 - August 1998)
- Senior Officer @ Economic Development Board Singapore (October 1996 - October 1997)
Eddie Yim Education
- Anglo-Chinese Junior College 2025-2025
-
BA (Hons (2nd Calss Upper), Philosophy)
- Singapore Management University
Executive Certificate (Applied Behavioural Science)
- Anglo-Chinese Secondary School
BA (Hons, 2nd Calss Upper)
- National University of Singapore
Bachelor of Arts (Pass with Merit) (Philosophy and Statistics)
- Anglo-Chinese Primary School
Eddie Yim Skills
- Start-ups Management
- Customer Service Management
- Anti-Money Laundering
- Digital Strategy
- Onboarding
- Customer Support
- Business Relationship Management
- Negotiation
- Relationship Building
- Communication
- Interpersonal Skills
- Sales Management
- Client Relations
- Client Services
- Design Thinking
- Customer Loyalty
- Strategic Thinking
- Call Center
- Customer Service
- Telemarketing
- Direct Marketing
- Credit Control
- Customer Experience
- Contact Centre
- Budgeting
- BPO
- Customer Satisfaction
- Outsourcing
- People Management
- Operations Management
- Team Management
- Customer Relations
- Coaching
- Performance Management
- Team Leadership
- Service Delivery
- Business Strategy
- Strategic Planning
- Team Building
- Process Improvement
- Call Centers
- Leadership
- Management
- Business Development
- Strategy
- Customer Retention
- CRM
- Contact Centers
- Accounts Receivable
- Concierge Services
- Change Management
- Project Management
- Vendor Management
- Business Process Improvement
- Customer Relationship Management (CRM)
- Customer Relationship Management Crm
- Customer Relationship Management
Eddie Yim Summary
- Eddie Yim, based in Singapore, is currently a Vice President, Customer Experience Manager, Asia at Swiss Re. Eddie Yim brings experience from previous roles at HSBC, Prudential Wealth Management Singapore, DirectAsia Insurance and AIA Singapore. Eddie Yim holds a 2025 - 2025 Anglo-Chinese Junior College. With a robust skill set that includes Start-ups Management, Customer Service Management, Anti-Money Laundering, Digital Strategy, Onboarding and more. Eddie Yim has 2 emails and 2 mobile phone numbers on RocketReach.
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