Manager - National Remote Support Center @ (July 2019 - April 2024)
Service Delivery Manager @ Microsoft 365 Support (April 2019 - July 2019)
Ambassador Manager @ Microsoft 365 Support (April 2019 - July 2019)
Systems Programmer and ITSM Supervisor @ (January 2016 - January 2019)
PC and Network Tech @ (August 2012 - December 2015)
Eddie Simones Education
Lane Community College
Associate of Science (AS) (Computer Network Opperations/Computer Programing and Web Design)
2011-2013
Eddie Simones Skills
Account Management
Advertising
Architecture
Business Relationship Management
Change Management
Cloud Applications
Cloud Computing
Cloud Services
Communication
Computer Network Operations
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Service Operations
Data Entry
Facebook
IT Infrastructure Management
IT Infrastructure Operations
IT Leadership
IT Management
IT Operations
IT Operations Management
IT Service Management
IT Strategy
ITIL Certified
Incident Management
Information Security
Information Security Management System (ISMS)
Information Technology
Infrastructure
Infrastructure Management
Leadership
Microsoft 365
Microsoft 365 Security
Microsoft Office
Microsoft Products
Network Engineering
Operating Systems
Organizational Leadership
Problem Analysis
Problem Solving
Process Management
Project Delivery
Project Management
Project Team Management
Project Teams
Public Relations
Remote Infrastructure Management
Server Administration
Service Delivery
Service Desk
Social Media
Social Networking
Strategic Thinking
Team Leadership
Team Management
Teamwork
Technical Support
Windows
Wireless Networking
Eddie Simones Summary
Eddie Simones, based in Phoenix, AZ, US, is currently a Service Delivery Manager at Helixstorm. Eddie Simones brings experience from previous roles at Self, Enterprise Engagement Manager, Konica Minolta Business Solutions U.S.A., Inc. and Microsoft 365 Support. Eddie Simones holds a 2011 - 2013 Associate of Science (AS) in Computer Network Opperations/Computer Programing and Web Design @ Lane Community College. With a robust skill set that includes Account Management, Advertising, Architecture, Business Relationship Management, Change Management and more. Eddie Simones has 1 emails and 1 mobile phone numbers on RocketReach.
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