Eddie Fields Email & Phone Number
Chief Operating Officer @ Go Answer
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Eddie Fields Location
- Garden City, NY, US
Eddie Fields Work
- Chief Operating Officer @ (January 2024 - Present)
- Senior Vice President - Contact Centers @ (January 2019 - January 2024)
- Vice President - Contact Centers @ (January 2018 - January 2019)
- Independent Consultant - Contact Centers @ (February 2017 - January 2018)
- Independent Consultant - Contact Center and Customer Experience @ (April 2017 - February 2018)
- Consultant - Automotive Group @ (July 2017 - January 2018)
- Independent Contractor - Customer Experience @ (September 2015 - April 2017)
- Director, Global Customer Care @ (December 1997 - June 2015)
- Account Executive @ Reuben H. Donnelley (January 1995 - January 1997)
- Customer Service Supervisor @ K. Van Bourgondien & Sons (January 1992 - January 1995)
Eddie Fields Education
- Queens College
(English, Communications)
1988-1992 - Archbishop Molloy High School 1984-1988
Eddie Fields Skills
- Account Management
- Analytics
- Avaya
- BPO
- Business Process Improvement
- Business Process Outsourcing (BPO)
- CRM
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Consulting
- Contact Centers
- Customer Acquisition
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Direct Marketing
- Disaster Recovery
- E-commerce
- Email Marketing
- Executive Leadership
- Forecasting
- Lead Generation
- Leadership
- Management
- Mentoring
- Microsoft Office
- Multi-channel Marketing
- Online Advertising
- Operational Excellence
- Operations Management
- Outsourcing
- Performance Management
- Process Improvement
- Project Management
- Public Speaking
- Retail
- Sales
- Sales Management
- Salesforce.com
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Training
- Vendor Management
- Workforce Management
- Customer Relationship Management Crm
- E Commerce
- Multi Channel Marketing
- Customer Relationship Management
Eddie Fields Summary
- Eddie Fields, based in Garden City, NY, US, is currently a Chief Operating Officer at Go Answer. Eddie Fields brings experience from previous roles at Go Answer and Edison Home Health Care. Eddie Fields holds a 1988 - 1992 Queens College. With a robust skill set that includes Account Management, Analytics, Avaya, BPO, Business Process Improvement and more. Eddie Fields has 3 emails and 2 mobile phone numbers on RocketReach.
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