2010 -2011 Sr. Service Delivery Manager, Testing Center of Excellence @
2005 -2010 Sr. Service Delivery Manager - Contact Center Technology @
2001 -2005 App Manager @
1996 -2001 App Manager @
1995 -1997 Consultant @
1992 -1995 Assistant Area Engineer and IVHS Technology Engineer @
Eddie Bruce Education
Georgia Institute of Technology
Masters (Civil Engineering)
1993-1994
University of North Carolina at Charlotte
B.S. (Civil Engineering)
1989-1991
The Citadel
(Civil Engineering)
1986-1989
Eddie Bruce Skills
Program Management
Project Management
Change Management
Vendor Management
Enterprise Software
Management
Process Improvement
Project Portfolio Management
Leadership
IT Strategy
Strategy
Strategic Planning
Business Analysis
IT Service Management
Risk Management
Software Project Management
Information Technology
ITIL
Governance
SDLC
IT Management
IT Operations
Organizational Changes
Team Building
Team Leadership
Enterprise Architecture
Business Intelligence
Service Delivery
Disaster Recovery
Operations Management
IT Governance
Business Process Improvement
Integration
Consulting
PMO
Requirements Analysis
Cross-functional Team Leadership
Infrastructure
Board Presentations
Data Center
Product Management
Business Strategy
Business Development
Product Development
Refunds
Facility Management
Transition Planning
Technical Requirements
Technology
Customer Service
Routing
Business Requirements
Excess
Maintenance
Architecture
Data Conversion
Banking
Organizational Structure
Microsoft Office
Vim
Optimization
Secure Messaging
Matrix Management
Measurements
Change Control
Task Force
Data Warehousing
Balanced Scorecard
Production Support
Contingency Planning
Software
Cloud Computing
Payments
Microsoft Access
Mainframe
Tactical Solutions
Engineering
Construction
Private Companies
Executive Level Management
Timelines
Printing
Operations
Etp
IVR
Visual Basic
Retail
Professional Services
Mission Critical
Messaging
Network Design
C++
Print Shop
Project Plans
Information Security
Reporting
Reviews
Tactical Planning
Developers
Design
Contract Negotiation
Services
Legal Writing
Hardware Installation
Reconciliation
Procurement
Resources
Predictive Analytics
Small Business
DB2
Budgets
Initiation
Budgeting
Interfaces
Marketing
Project Management Office Pmo
Administration
Storage
Vertical Market
Data Mapping
Oracle
Mining
High Availability
Technical Support
Personnel Management
Testing Services
Business Units
Performance Reviews
Software Development Life Cycle Sdlc
Project Teams
Cross Functional Team Leadership
Network Administration
Keys
Financial Services
Allocations
Customer Support
Lotus Notes
Process Management
Planning
CTI
Sybase
Union
Strategic Business
Testing
Formulation
System Maintenance
Forecasting
Transparency
Mobile Applications
Reliability
Scheduling
Liaison
Due Diligence
Networking
Kana
Release Management
Huntersville
Overseeing
Cost Accounting
Net
System Upgrades
Mentoring
Finance
Witness
SSO
Geac
Design Review
Contact Centers
Temporary Placement
Facilitation
Outsourcing
Science
Line Of Business
System Architecture
Charlotte
LDAP
Aid
Methodology
Execution
Georgia
Web Applications
Sun Microsystems
System
Call Routing
Business Services
Trade Unions
Data Recovery
Atlanta
Voice
Sage Act
Asset Allocation
Iplanet
Intelligent Agents
Point Of Contact
Digital Integration
Research
Business Groups
Stakeholders
Internet Security
Call Centers
Commercial Real Estate
Application Lifecycle Management
Internet Banking
Systems Design
Business Partnering
Cut
Segments
C
Dunn And Bradstreet
Coordination
Configurations
Accountability
Applications
Communication
Schedules
Crafts
ERP
Caseware
Aligning
Balancing
Project Planning
Project
Difficult Situations
Contractual Agreements
WebSphere Application Server
Civil Engineering
Advocacy
Written Communication
Losses
Covering
Presentations
Software Deployment
Responsibility
Internal Audit
E Commerce
Interstate
Work Effectively
Department of Transportation
Google Groups
Portfolio
Tenants
Validating
Eccs
Client/server
Platforms
Non It
Application Selection
MIS
Delivery
Mergers and Acquisitions
Evaluation
Coordinated
Quality Results
Software Development Life Cycle
Project Management Office
Eddie Bruce Summary
Eddie Bruce, based in Huntersville, NC, US, is currently a Founder and CEO at WatchTower Technology Consulting. Eddie Bruce brings experience from previous roles at Society For Information Management (SIM) Charlotte Chapter, JCMR Technology and Fortium Partners LP. Eddie Bruce holds a 1993 - 1994 Masters in Civil Engineering @ Georgia Institute of Technology. With a robust skill set that includes Program Management, Project Management, Change Management, Vendor Management, Enterprise Software and more. Eddie Bruce has 2 emails and 1 mobile phone numbers on RocketReach.
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