2017 -2018 Senior Manager, Petroleum Technical Support (POS Help Desk) @ Verifone
2009 -2016 Manager, Help Desk Operations @
2007 -2008 POS Technical Support Manager @
2006 -2007 POS Help Desk Manager @
2005 -2006 Customer Care Manager @ SEI Inc. LLC
1996 -2002 System Support Center Team Manager @
1985 -1996 Customer Care Manager @
Ed Moses Education
MBA Business Management
Masters (Business Management)
Ed Moses Skills
FrontPage
Urgency
Bonus
Cooperation
Construction
Sei
Engagement
Policies and Procedures
Troubleshooting
Mainframe
Transmission
Symbol
Customer Support
Avaya Technologies
Responsibility
Contact Centers
Store Operations
Third Party
Inventory Accuracy
Call Center
Editing
Contract Negotiation
Coordination
Public Speaking
System
Communication
Configurations
Balancing
Business Services
Windows XP
Shops
Budgeting
Efficiencies
Microsoft Word
Performance Management
Problem Management
Aid
First Call
Vru
Hiring
ITIL
Business Systems Analysis
Help Desk Support
Emerging Technologies
Boosting
ADP Payroll
Rate
SharePoint
Instruction
Meetings
Guides
Education
Technical Support
Store Systems
Migrating
Execution
Software Documentation
Driving
Electrical Technology
Healthcare
SAP
Level Headed
Business Administration
Talent Management
Technical Documentation
Root Cause
Sonic
Business Management
Means
V6.0
Strategies
Policy
Mind
Barriers
Kind
Materials Management
Seat
Inventory Management
Terminations
Reports
Retail
Mentoring
Staff Scheduling
Science
Inventory
Restaurants
Procedure Development
Track It
Software Implementation
Fiscally Responsible
Vendors
Software
Sales
Telephony
Business Process Improvement
Coordinated
Oklahoma
Project Management
Windows 3.1
Vendor Management
Scanners
Offerings
Shares
Strategize
Structure
Business Analysis
SAP R/3
Invoicing
Measurements
Technical Teams
Federal Acquisition Regulation
Enterprise Software
Team Building
Escalation
Workflow
Production Support
Central Point
Empowerment
Resolve
Problem Identification
Reporting
Graphics
Work Management
Trading
Procedures Documentation
Operations
Disaster Recovery
New Store Openings
HTML
Outlook
Self Help
Client Requirements
Team Leadership
Vendor Relations
Staff Development
Executive Management
Successful Track Record
Networking
Atlanta
Rapport
Introducing
Technical Resources
Asset
Point of Sale
Cards
Change Management
PowerPoint
High Performance Computing
Data Driven Testing
Business Planning
Recruiting
Sop
Intense
Transmissions
Needs Assessment
Sla
Outsourcing
Quality Assurance
Travel
Fast Paced Environment
Genesys
Management Development
Generous
Support Teams
Documentation
Developing Staff
Short
Cable Management
Exempt
BMC Patrol
Project Planning
Niles
Accounting
Scheduling
Trending
Problem Solving
Libraries
Key Performance Indicators
Business Insights
Highly Focused
Robust
Key Management
Temporary Placement
24x7
Directing
Coaching
CRM
Outline
Consideration
Metrics
Intranet
Yahoo
MoSes
Legacy Systems
Software Packaging
Oversight
Business Units
Loyalty Programs
Love
Negotiation
Word Processing
Footprints
Satellite
Call Centers
Job Descriptions
Work Ethic
Human Resources
Infrastructure
Motivational Speaking
Highly Dedicated
Subject Matter Experts
Efficient
Inception
User Documentation
Accountability
Trade Show Graphics
Operating Systems
New Store Opening
Symposium
Procedural
Anticipation
Planview
Candor
Home
Community
BMC Remedy
Negative
New Talent
Tier 2
Wireless
Analysis
Crisis Intervention
Flows
Spreadsheets
Start Ups
Ease
Web Design
Well Versed
Pleasure
Customer Service
Shake
Subordinates
Customer Contact
Numara Track It
Crisis Resolution
Ars
Simple
Leadership
Contractual Obligations
Well Organized
Applications
Budgets
Customer Relations
Foundations
CMS
Lotus Notes
Y2k
Logistics
Information Systems Project Management
CCS
Self Service
Integrated Programs
Corporate Support
Point of Contact
House
Training Programs
Technical Writing
Microsoft Excel
MOD
Customer Satisfaction
FAS
Warehouse Management
Training
Spirit
Atmosphere
Process Improvement
Related Activities
Utilization
Guidance
Diplomacy
Audience
Evaluation
Annual Reviews
Research
Management
Strategic Communications
Caliber
Business Systems
Internal Audit
Hardware
Reporting Tool
Business Knowledge
Portfolio
Business Partner
Country
Ed Moses Summary
Ed Moses, based in Atlanta, GA, US, is currently a Director, Global Support Operations at Shiji Group. Ed Moses brings experience from previous roles at Verifone, Love's Travel Stops and Chico's FAS, Inc.. Ed Moses holds a Masters in Business Management @ MBA Business Management. With a robust skill set that includes FrontPage, Urgency, Bonus, Cooperation, Construction and more. Ed Moses has 1 emails on RocketReach.
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