Ed Lopez Email & Phone Number
Director of IT Client Services @ Columbia University
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Ed Lopez Location
- New York, NY, US
Ed Lopez Work
- 2021 - now Director of IT Client Services @
- 2020 - 2021 Head of IT Servicedesk and Service Delivery America S @
- 2017 - 2020 Director of IT Service Delivery and Controls @
- 2014 - 2017 Global Service Desk Manager @
- 2012 - 2014 i.t. Manager @
- 2011 - 2012 Enterprise Service Desk Manager @
- 2010 - 2011 Senior Consultant @ Project-Based Engagements
- 2008 - 2010 Team Lead Supervisor @
- 2006 - 2008 Help Desk Manager Johnson and Johnson @
- 2002 - 2006 Wyeth Account Supervisor @
- 2001 - 2002 Home Office Coordinator @
- 2000 - 2001 Wyeth Senior Support Analyst @
- 1999 - 2000 Desktop Support Analyst @ Nelson Communications Nu Age Industries
- now Senior Consultant @
Ed Lopez Education
- College of Aeronautics
Bachelor of Science
1994 - 1998 - Morristown Community College
Ed Lopez Skills
- Troubleshooting
- ITIL
- IT Service Management
- Technical Support
- Information Technology
- CRM
- Project Management
- Vendor Management
- Integration
- System Deployment
- Call Centers
- Customer Relationship Management (CRM)
- Change Management
- Infrastructure
- Quality Assurance
- Analysis
- Service Desk
- Incident Management
- Service Delivery
- Business Analysis
- Software Documentation
- Service-Level Agreements (SLA)
- Business Development
- System Administration
- IT Management
- IT Strategy
- Disaster Recovery
- IT Operations
- Enterprise Software
- Computer Hardware
- Databases
- Active Directory
- Management
- Training
- Leadership
- Customer Service
- Team Leadership
- Process Improvement
- Hardware
- Networking
- Help Desk Support
- ServiceNow
- Service Level Management
- IT Leadership
- Service Operations
- ServiceNow Administration
- Configuration Management
- IT Governance
- Service Improvement
- IT Service Delivery
Ed Lopez Summary
- Ed Lopez, based in New York, NY, US, is currently a Director of IT Client Services at Columbia University in the City of New York. Ed Lopez brings experience from previous roles at Alvarez & Marsal, Kadmon Holdings, Inc., International Rescue Committee and Westmed Medical Group. Ed Lopez holds a 1994 - 1998 Bachelor of Science @ College of Aeronautics. With a robust skill set that includes Troubleshooting, ITIL, IT Service Management, Technical Support, Information Technology and more. Ed Lopez has 3 emails on RocketReach.
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