Ed Lopez Email & Phone Number
Director of IT Client Services @ Columbia University
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Ed Lopez Location
- New York, NY, US
Ed Lopez Work
- Director of IT Client Services @ (November 2021 - Present)
- Head of IT Servicedesk and Service Delivery America S @ (February 2020 - October 2021)
- Director of IT Service Delivery and Controls @ (November 2017 - January 2020)
- Global Service Desk Manager @ (July 2014 - October 2017)
- i.t. Manager @ (April 2012 - June 2014)
- Enterprise Service Desk Manager @ (February 2011 - May 2012)
- Senior Consultant @ Project-Based Engagements (September 2010 - February 2011)
- Team Lead Supervisor @ (June 2008 - September 2010)
- Help Desk Manager Johnson and Johnson @ (September 2006 - March 2008)
- Wyeth Account Supervisor @ (October 2002 - September 2006)
- Home Office Coordinator @ (January 2001 - January 2002)
- Wyeth Senior Support Analyst @ (February 2000 - January 2001)
- Desktop Support Analyst @ Nelson Communications Nu Age Industries (January 1999 - January 2000)
- Senior Consultant @
Ed Lopez Education
- College of Aeronautics
Bachelor of Science
1994-1998 - Morristown Community College
Ed Lopez Skills
- Troubleshooting
- ITIL
- IT Service Management
- Technical Support
- Information Technology
- CRM
- Project Management
- Vendor Management
- Integration
- System Deployment
- Call Centers
- Customer Relationship Management (CRM)
- Change Management
- Infrastructure
- Quality Assurance
- Analysis
- Service Desk
- Incident Management
- Service Delivery
- Business Analysis
- Software Documentation
- Service-Level Agreements (SLA)
- Business Development
- System Administration
- IT Management
- IT Strategy
- Disaster Recovery
- IT Operations
- Enterprise Software
- Computer Hardware
- Databases
- Active Directory
- Management
- Training
- Leadership
- Customer Service
- Team Leadership
- Process Improvement
- Hardware
- Networking
- Help Desk Support
- ServiceNow
- Service Level Management
- IT Leadership
- Service Operations
- ServiceNow Administration
- Configuration Management
- IT Governance
- Service Improvement
- IT Service Delivery
Ed Lopez Summary
- Ed Lopez, based in New York, NY, US, is currently a Director of IT Client Services at Columbia University in the City of New York. Ed Lopez brings experience from previous roles at Alvarez & Marsal, Kadmon Holdings, Inc., International Rescue Committee and Westmed Medical Group. Ed Lopez holds a 1994 - 1998 Bachelor of Science @ College of Aeronautics. With a robust skill set that includes Troubleshooting, ITIL, IT Service Management, Technical Support, Information Technology and more. Ed Lopez has 3 emails and 1 mobile phone numbers on RocketReach.
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Top Columbia University Employees
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