2020 -2022 Sr VP - Production Support - Identity, Authorization, Authentication and Access at Truist @
2015 -2020 Vice President and Manager - Information Security - Identity and Access Management @
2014 -2015 Information Security Consultant @
2009 -2013 Senior Manager, Global Support Account Management Services, Top Enterprise Accounts @
2008 -2009 Strategic Support Manager, Major Accounts East @
2006 -2008 Technical Support Center Manager, Financial Accounts @
1994 -2006 Senior Executive Manager, Specialized Support Teams, New Initiatives and Enhanced Services @
Ed Flaherty Education
State University of New York at Stony Brook
Bachelor's degree (Mechanical Engineering)
1977-1981
Ed Flaherty Skills
Account Management
Technical Support
IT Service Management
Storage
Telecommunications
Start-ups
Professional Services
Virtualization
Disaster Recovery
CRM
Budgets
Performance Management
Managed Services
Service Delivery
Strategy
Data Center
ISO
Cloud Computing
Start-up Operations
Web Applications
Operations Management
Software Documentation
Storage Virtualization
Identity Management
Enterprise Software
NetApp
SaaS
Cross-functional Team Leadership
Customer Service
Team Leadership
Leadership
Management
Organizational Leadership
Training
Virtual Teams
Networking
Help Desk Support
Remote Team Management
Customer Escalation Management
Field Operations
Start-up Environment
New Product Release
Help Desk Management
Customer Product Training
Product Support
24x7 Production Support
Data Center Virtualization
Planning
Sales
Performance Metrics
Start Up Environment
Embedded Systems
Cross Functional Team Leadership
Crisis Management
Key Account
Demand
General Electric
Organizational
Major Accounts
Strategic Account
Keys
Global Implementations
Benchmark
Structures
Escalation
Customer Satisfaction
Relationship Management
Engineers
Engineering
Microsoft Office
Microsoft Excel
Man
Operational Excellence
Project Management
Quality Control
Articles
Field Service
Call Centers
Sams
Warranty
Hardware
Operational Oversight
Management Professional
Cross Functional Team
C
Business Applications
Intel
Client Services
Business Analysis
Edition
Profit Margins
Sales Management
Operations
Customer Product
Risk Assessment
Training Delivery
SAT
Start Up Operations
Fax
Attrition
Ticketing
Portals
Customer Escalation
Resources
Start Ups
Public Sector
Software
Oracle
Billing
Case Management
EMEA
Security
Troubleshooting
Business Development
Financial Analysis
Ed Flaherty Summary
Ed Flaherty, based in Chapel Hill, NC, US, is currently a Head of IAM Security Operations at Corebridge Financial. Ed Flaherty brings experience from previous roles at Truist, First Citizens Bank and NetApp (Data Storage). Ed Flaherty holds a 1977 - 1981 Bachelor's degree in Mechanical Engineering @ State University of New York at Stony Brook. With a robust skill set that includes Account Management, Technical Support, IT Service Management, Storage, Telecommunications and more. Ed Flaherty has 3 emails on RocketReach.
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