Ed Dowell Location
- Fort Worth, TX, US
Ed Dowell Work
- 2019 - now Head of Vendor Management @ UpTrade Technologies
- 2018 - 2019 Sr, Manager Customer Service @ RED Hydrogen
- 2016 - 2017 Senior Manager Customer Service and Vendor Management and Call Center @ LeEco US
- 2011 - 2016 Senior Manager - End User Care @
- 2007 - 2011 VOC Contact Center and Training Mgr @ Samsung Telecommunications America
- 1998 - 2007 Customer Service Call Center and Training Mgr @
Ed Dowell Education
- ITT Technical Institute
Bachelor Of Science (Electrical Engineering)
1993 - 1996
Ed Dowell Skills
- Leadership
- Customer Experience
- Call Center
- Call Center Operations
- VoIP
- Training and Development
- Garageskurning
- Customer Satisfaction
- CDMA
- Telecommunications
- Vendor Management
- Performance Metrics
- Process Improvement
- Quality Assurance
- Strategy
- Organizational Effectiveness
- Program Management
- Professional Services
- Cross Functional Team Leadership
- Training
- Product Management
- UMTS
- LTE
- Management
- Kpi's
- Outsourcing
- Wireless
- Cellular Communications
- Mobile Devices
- Call Centers
- Service Delivery
- Team Building
- Account Management
- Team Leadership
- Strategic Planning
- Microsoft Office
- Voice Over Ip Voip
- Operations Management
- Contact Centers
- Global Cross Functional Team Leadership
- Business Process Outsourcing Bpo
- Customer Service
- Technical Support
- Business Process Improvement
- Project Management
- Wireless Technologies
- Voice Over Ip
- Business Process Outsourcing
Ed Dowell Summary
- Ed Dowell, based in Fort Worth, TX, US, is currently a Head of Vendor Management at UpTrade Technologies. Ed Dowell brings experience from previous roles at RED Hydrogen, LeEco US, Huawei Device and Samsung Telecommunications America. Ed Dowell holds a 1993 - 1996 Bachelor Of Science in Electrical Engineering @ ITT Technical Institute. With a robust skill set that includes Leadership, Customer Experience, Call Center, Call Center Operations, VoIP and more. Ed Dowell has 1 emails and 1 mobile phone numbers on RocketReach.
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