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Ed Dowell Location
Fort Worth, TX, US
Ed Dowell Work
Head of Vendor Management @ UpTrade Technologies (November 2019 - Present)
Sr, Manager Customer Service @ RED Hydrogen (May 2018 - November 2019)
Senior Manager Customer Service and Vendor Management and Call Center @ LeEco US (May 2016 - December 2017)
Senior Manager - End User Care @ (August 2011 - May 2016)
VOC Contact Center and Training Mgr @ Samsung Telecommunications America (August 2007 - June 2011)
Customer Service Call Center and Training Mgr @ (August 1998 - April 2007)
Ed Dowell Education
ITT Technical Institute
Bachelor Of Science (Electrical Engineering)
1993-1996
Ed Dowell Skills
Account Management
Business Process Improvement
Business Process Outsourcing (BPO)
CDMA
Call Center
Call Center Operations
Call Centers
Cellular Communications
Contact Centers
Cross-functional Team Leadership
Customer Experience
Customer Satisfaction
Customer Service
Global Cross-Functional Team Leadership
LTE
Leadership
Management
Microsoft Office
Mobile Devices
Operations Management
Organizational Effectiveness
Outsourcing
Performance Metrics / KPI's
Process Improvement
Product Management
Professional Services
Program Management
Project Management
Quality Assurance
Service Delivery
Strategic Planning
Strategy
Team Building
Team Leadership
Technical Support
Telecommunications
Training
Training & Development
UMTS
Vendor Management
VoIP
Voice over IP (VoIP)
Wireless
Wireless Technologies
Training and Development
Garageskurning
Performance Metrics
Cross Functional Team Leadership
Kpi's
Voice Over Ip Voip
Global Cross Functional Team Leadership
Business Process Outsourcing Bpo
Voice Over Ip
Business Process Outsourcing
Ed Dowell Summary
Ed Dowell, based in Fort Worth, TX, US, is currently a Head of Vendor Management at UpTrade Technologies. Ed Dowell brings experience from previous roles at RED Hydrogen, LeEco US, Huawei Device and Samsung Telecommunications America. Ed Dowell holds a 1993 - 1996 Bachelor Of Science in Electrical Engineering @ ITT Technical Institute. With a robust skill set that includes Account Management, Business Process Improvement, Business Process Outsourcing (BPO), CDMA, Call Center and more. Ed Dowell has 1 emails and 1 mobile phone numbers on RocketReach.
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