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Ed Ariel Location
Medfield, MA, US
Ed Ariel Work
Operations and Customer Experience Consultant @ EJA III Consulting Services (February 2020 - Present)
Co-Founder @ (June 2020 - Present)
Head of Services - North America @ (January 2025 - November 2025)
Global Head of Service Operations @ (March 2019 - February 2020)
Vice President of Service Operations @ (April 2016 - March 2019)
Vice President of Customer Service @ (May 2014 - April 2016)
Director of Customer Operations and Risk Management @ TNCI (January 2007 - January 2014)
Director of Risk Management and Regulatory Compliance @ TNCI (January 2005 - January 2007)
Director of Risk Management @ TNCI (January 2003 - January 2005)
Manager of Reporting and Analysis @ (October 2000 - February 2003)
Contact Center Manager @ (March 1993 - October 2000)
Ed Ariel Education
Bentley University - McCallum Graduate School of Business
Master of Business Administration (MBA) (Management Information Systems)
1995-2003
University of Massachusetts Amherst
BA (Journalism/Business)
Ed Ariel Skills
KPI
Managing Managers
Key Performance Indicators
Customer Satisfaction
Business Analysis
Channel Partners
Critical Thinking
Contact Center Operations
Customer Experience
Key Account Development
Key Account Relationship Building
Customer Success
Contact Center Management
Credit Risk Management
Fraud Detection
Fraud Prevention
Business Strategy
Customer Support
Software as a Service (SaaS)
Online Marketplace
Management
Account Management
Call Centers
Telecommunications
Risk Management
CRM
Process Improvement
Project Management
VoIP
Sales
Vendor Management
Solution Selling
Start-ups
Credit
Telephony
Budgets
Call Center
Collections
Accounts Receivable
Business Process Improvement
Voice over IP (VoIP)
Customer Relationship Management (CRM)
Contact Centers
Team Building
Leadership
Training
Strategy
Strategic Planning
Cross-functional Team Leadership
Customer Service
Microsoft Office
Public Relations
Social Media
Coaching
Start Ups
Voice Over Ip Voip
Baseball
Customer Relationship Management Crm
Customer Relationship Management
Cross Functional Team Leadership
Voice Over Ip
Ed Ariel Summary
Ed Ariel, based in Medfield, MA, US, is currently a Operations and Customer Experience Consultant at EJA III Consulting Services. Ed Ariel brings experience from previous roles at TROOP, Planon and ezCater. Ed Ariel holds a 1995 - 2003 Master of Business Administration (MBA) in Management Information Systems @ Bentley University - McCallum Graduate School of Business. With a robust skill set that includes KPI, Managing Managers, Key Performance Indicators, Customer Satisfaction, Business Analysis and more. Ed Ariel has 2 emails and 1 mobile phone numbers on RocketReach.
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