Ebony Williams Email & Phone Number
Director of IT @ Bakersfield College
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Ebony Williams Location
- Bakersfield, CA, US
Ebony Williams Work
- Director of IT @ (March 2025 - Present)
- Division Manager @ (April 2022 - March 2025)
- Technology Services Supervisor @ (December 2020 - May 2022)
- Information Technology Help Desk Supervisor @ (September 2018 - December 2020)
- Service Desk Supervisor @ (November 2017 - September 2018)
- Service Delivery Manager @ (November 2016 - November 2017)
- Enterprise Service Desk Supervisor @ (January 2015 - November 2017)
- Interim Enterprise Services Manager @ (May 2016 - September 2016)
- Enterprise Service Desk Supervisor @ (October 2007 - January 2015)
Ebony Williams Education
- Florida Institute of Technology
Master of Business Administration (M.B.A.) (Project Management)
2009-2010 - Alabama Agricultural and Mechanical University
Bachelor's degree (Computer Science)
2000-2005 - Alabama A&M University
Bachelor's degree (Computer Science)
2000-2005
Ebony Williams Skills
- Leadership
- New Business Development
- Research
- Analytical Skills
- Project Management
- BMC Remedy
- SharePoint
- Help Desk Implementation
- Help Desk Support
- Windows 7
- Microsoft Office
- ITIL v3 Foundations Certified
- CompTIA Security+
- Supervisory Skills
- Cisco Call Manager
- KPI Reports
- Knowledge Management
- Problem Management
- Queue Management
- Customer Service
- Business Process Improvement
- Cloud Migration
- Culture Development
- Customer Satisfaction
- IT Operations
- IT Service Management
- ITIL Process Implementation
- Job Coaching
- Long-term Customer Relationships
- Managed Services
- Network Security
- Operations
- Organizational Leadership
- Problem Solving
- Process Improvement
- Professional Mentoring
- Program Management
- Remote Troubleshooting
- Service Improvement
- Team Building
- Team Leadership
- Team Motivation
- Teamwork
- Technical Support
- Training
- Troubleshooting
- Voice of the Customer
Ebony Williams Summary
- Ebony Williams, based in Bakersfield, CA, US, is currently a Director of IT at Bakersfield College. Ebony Williams brings experience from previous roles at The City of Bakersfield, California State University, Bakersfield and Yum! Brands. Ebony Williams holds a 2009 - 2010 Master of Business Administration (M.B.A.) in Project Management @ Florida Institute of Technology. With a robust skill set that includes Leadership, New Business Development, Research, Analytical Skills, Project Management and more. Ebony Williams has 2 emails and 1 mobile phone numbers on RocketReach.
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