Ebony McGriff Email & Phone Number

Senior Manager, HQ TES Customer Outreach - Device Optimization @ Comcast

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Ebony McGriff Location

Atlanta, GA, US

Ebony McGriff Work

Senior Manager, HQ TES Customer Outreach - Device Optimization @ (January 2026 - Present)
Sr Manager, Technical Engineering Operations @ (May 2023 - March 2026)
Manager, NSD and NOC – Engineering Operations @ (December 2016 - May 2023)
Network Operations Center Supervisor @ (October 2011 - December 2016)
Technical Support and Provisioning Supervisor @ (October 2007 - October 2011)

Ebony McGriff Education

Walden University
Bachelor of Applied Science (B.A.Sc.) (Psychology)
2012-2015

Ebony McGriff Skills

Alert Management & Monitoring Frameworks
Continuous Improvement (CI) Initiatives
High-Pressure Decision Making
IT Service Management (ITSM) Integration
IT Service Management (ITSM) Strategy & Execution
Incident Triage & Prioritization
Operational Optimization Strategies
Operational Risk Mitigation
Process Optimization
Strategic Planning & Execution
Talent Development & Coaching
Team Leadership & Mentorship
Vendor Coordination & Governance
Career Development & Talent Growth
Change Governance & Implementation
Continuous Improvement (CI)
Cross-Functional Collaboration
Customer Experience Optimization
Employee Engagement & Team Culture
Enterprise Service Operations
Executive-Level Reporting & Scorecards
Multi-State & Multi-Site Operations
Performance Dashboards & Reporting
Post-Mortem Analysis & Reporting
Project Management (Enterprise Initiatives)
SLA/KPI Design & Operational Performance Optimization
SLA/KPI Development & Monitoring
Service Delivery Leadership
Service Reliability & Resiliency
Technical & Network Operations Leadership
Technical Deployment Oversight
Technical Deployment Oversight (EPON, rPHY, IP Networks)
Technical Operations Management
Vendor Governance & Vendor Management
Workforce Planning & Scheduling
Ability to Identify ,Set, and Achieve Goals
Adaptability
Analytical Skills
Broadband
Budgets
Business Process Improvement
Call Centers
Change Management
Collaborative Innovation
Creative Problem Solving
Crisis Management
Cross-functional Collaborations
Cross-functional Team Leadership
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Data Analysis
Data Visualization
Data-Driven Decision Making
Data-Driven Operational Insights
Design-Build
Diversity & Inclusion
Driving Results
Escalation Process Implementation
Executive-level Communication
Human Resources
IT Service Management
Incident Management & Escalation Leadership
Incident Management & Problem Management
Innovation Development
KPI Reporting
Leadership
Management
Network Operations Center (NOC)
Networking
Operational Risk Management
Operations Management
Organizational Leadership
Outcome Driven Innovation
Planning Budgeting & Forecasting
Problem-Solving and Crisis-Management Skills
Process Improvement
Process Optimization
Project Engineering
Project Management
Reporting & Analysis
Strategic Planning
Talent Developer
Team Building
Team Building & Workforce Development
Team Development
Team Leadership
Team Motivation
Technical Project Management
Technical Support
Telecommunications
Telephony
Time Management
Time-Management Skills
Training
Troubleshooting
Vendor Management
VoIP
Wireless

Ebony McGriff Summary

Ebony McGriff, based in Atlanta, GA, US, is currently a Senior Manager, HQ TES Customer Outreach - Device Optimization at Comcast. Ebony McGriff brings experience from previous roles at Comcast and Time Warner Cable. Ebony McGriff holds a 2012 - 2015 Bachelor of Applied Science (B.A.Sc.) in Psychology @ Walden University. With a robust skill set that includes Alert Management & Monitoring Frameworks, Continuous Improvement (CI) Initiatives, High-Pressure Decision Making, IT Service Management (ITSM) Integration, IT Service Management (ITSM) Strategy & Execution and more. Ebony McGriff has 2 emails and 1 mobile phone numbers on RocketReach.