ebm Information

We are your chatbot operations partner. We bring together dedicated expertise and cutting-edge technology to deliver end-to-end conversational AI solutions that drive exceptional user experiences. Our purpose is to empower higher performance chatbot solutions by leveraging the best technologies while continuously improving and providing fantastic customer and colleague experiences. * Better performing and lower cost chatbots * Meet and exceed your customer service objectives * Capture useful insights on your audience We achieve this through our services: Consultancy We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy. Technology We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success. Implementation We scope and validate concepts before full delivery - from conversation design, channel strategy, integrations, bespoke development, chatbot build / configuration and testing. Support We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your chatbot solution.