Ebicom Information

Since 2009, we have been digitizing energy and gas sales processes — from customer acquisition, dynamic pricing products, and CSIRE integration to billing and customer request management. We build CIS-class software: CRM, billing, market processes, and self-service channels — for energy and gas suppliers, trading companies, and distribution system operators (DSOs). Our applications cover this entire end-to-end process: • Crocus CRM - customer acquisition and quoting • IRIS CRM & Billing - customer service and billing in a single system • Tranche - order processing in a tranche purchasing model • Formula - pricing formulas and dynamic price product billing • CSIRE Connect - automated data exchange with CSIRE, eliminating manual work • EBOK 2.0 - customer self-service portal and request management • Forecasting & Data - metering data and index price acquisition, consumption estimation Over 1.5 million metering points have passed through the systems we develop and maintain, handling sales volume worth tens of billions of PLN. We have completed hundreds of projects and implementations. For us, system implementation is the beginning, not the end, of a partnership. Legal changes, new reporting requirements, and emerging billing models demand continuous evolution. We accompany our clients through these changes by constantly enhancing the systems we deliver. Are you planning to change your billing system, launching as a new energy or gas supplier, or looking for a CSIRE solution? Contact us — we would be happy to discuss your processes.