2022 -2023 Artizen Consultant, Product Engineer and Associate Functional Lead @
2021 -2022 IT Manager @
2021 -2021 Staff Business Analyst @
2020 -2020 Business System Analyst II - Omni Channel Operations @
2012 -2020 Program and Project Manager II @
2005 -2012 Program and Project Manager II @
2000 -2005 System Analyst and Program and Project Manager @
1999 -2000 Marketing Manager - Mid-Atlantic Region @
1998 -1999 Process Manager and Training Development (Technical Writer) @
1996 -1998 Carrier Command Center - Analyst @
1995 -1996 Business Sales Representative @
Earlene Smith Education
Drury University 1989-1993
Earlene Smith Skills
Telecommunications
Program Management
Call Center
Project Management
Process Improvement
Customer Experience
Wireless
Cross-functional Team Leadership
CDMA
Customer Satisfaction
Software Documentation
Visio
Business Analysis
Customer Retention
Team Leadership
Requirements Analysis
QuickBase
Microsoft Applications
Troubleshooting
PMP
Call Centers
Management
Vendor Management
Integration
Contact Centers
Wireless Technologies
Business Process Improvement
Social Media
Microsoft Office
Microsoft Word
Microsoft Excel
Cross Functional Team Leadership
Training
Customer Service
Earlene Smith Summary
Earlene Smith, based in Bailey, CO, US, is currently a Technical Product Manager at ServiceNow. Earlene Smith brings experience from previous roles at ServiceNow and DISH Network. Earlene Smith holds a 1989 - 1993 Drury University. With a robust skill set that includes Telecommunications, Program Management, Call Center, Project Management, Process Improvement and more. Earlene Smith has 3 emails and 1 mobile phone numbers on RocketReach.
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