Dylan Henry Email & Phone Number
Head of Contact Center and U.S. Processing Operations and Transformation, Insurance Platform Solutions @ Zinnia
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Dylan Henry Location
- New York, NY, US
Dylan Henry Work
- Head of Contact Center and U.S. Processing Operations and Transformation, Insurance Platform Solutions @ (November 2024 - Present)
- Head of Contact Center and US Processing Operations, Insurance Platform Solutions @ (November 2024 - Present)
- Vice President of Marketplace and Revenue Operations @ (January 2020 - November 2024)
- Senior Director, Customer Experience and B2B Growth @ (January 2018 - August 2019)
- Associate Vice President of Customer and Professional Experience @ (December 2015 - January 2018)
- Senior Manager, Customer Support Vendor Operations @ (April 2014 - November 2015)
- Senior Manager - Integration - Resource Management Group @ (December 2012 - April 2014)
- Senior Operations Analyst - Vendor Management @ (September 2011 - November 2012)
- Staff Financial Analyst - Enterprise Planning @ Medco Health Solutions (August 2009 - August 2011)
- Project Support Analyst @ (May 2009 - August 2009)
- Accounts Payable Analyst @ (May 2006 - August 2008)
Dylan Henry Education
- MIT Sloan School of Management
Executive Education (Artificial Intelligence: Implications for Business Strategy)
2026-2026 - NYU Stern School of Business
MBA (Change Management, Ops and Technology Management, Finance)
2011-2013 - McGill University
B.A. (Economics, Political Science, Minor in Management)
2005-2008 - Harvard University
Summer Program
2004-2004
Dylan Henry Skills
- Statistics
- Microsoft Office
- Time Management
- Strategic Planning
- Budgets
- Finance
- Microsoft Excel
- Six Sigma
- Lean Operations
- Excel
- VBA
- Pivot Tables
- Problem Solving
- Data Analysis
- Budgeting
- Word
- PowerPoint
- Outlook
- Teamwork
- Minitab
- Mathematics
- Quickbooks
- Illustrator
- Accounting
- Econometrics
- Critical Thinking
- Spreadsheets
- Game Theory
- Troubleshooting
- Microeconomics
- Leadership
- Presentation Skills
- Customer Relationship Management Crm
- Reasoning Skills
- Start Ups Management
- Customer Service Management
- Process Improvement
- Amazon Connect
- Strategy
- Net Promoter Score
- Contact Centers
- P&l Management
- Cross Functional Team Leadership
- Training
- Customer Service
- Product Vision
- Management
- Zendesk
- Project Management
- Analytics
- Customer Relationship Management
Dylan Henry Summary
- Dylan Henry, based in New York, NY, US, is currently a Head of Contact Center and U.S. Processing Operations and Transformation, Insurance Platform Solutions at Zinnia. Dylan Henry brings experience from previous roles at Zinnia, Policygenius, Nuts.com and Handy HQ. Dylan Henry holds a 2026 - 2026 Executive Education in Artificial Intelligence: Implications for Business Strategy @ MIT Sloan School of Management. With a robust skill set that includes Statistics, Microsoft Office, Time Management, Strategic Planning, Budgets and more. Dylan Henry has 2 emails and 2 mobile phone numbers on RocketReach.
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