Customer Service Agent @ (October 2016 - February 2018)
Dylan Graham Education
St Nessan's Community College 2008-2013
Dylan Graham Skills
Administration
Administrative Assistance
Agile & Scrum
Apparel
Audit & Documentation
Automotive
Budgeting
Budgeting & Forecasting
Collaborative Problem Solving
Communication
Compliance (GDPR, ISO)
Confluence
Contract Terms
Creativity Skills
Critical Thinking
Cross-functional Collaborations
Cultural Awareness
Cultural Sensitivity
Customer Experience (CX)
Customer Insight
Customer Service
Customer Service Management
Customer Support
Data Entry
Delegation
Diversity & Inclusion
Document Management
Documentation
Employee Benefits
Employee Training
Event Planning
Executive Administrative Assistance
Google Suite
Google Workplace
Governance, Risk Management, and Compliance (GRC)
Incident Management
International Trade
Investigation
Jira
KPI Management
Law Enforcement Operations
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
New Hire Training
Onboarding
Operations Management
Organizational Culture
Organizational Effectiveness
Problem Solving
Process Improvement
Process Optimization
Project Management
Project Planning
Public Speaking
Record Keeping
Records Management
Regulatory Compliance
Research
Retail
Risk Management
SLA / CSAT / NPS Improvement
SOC 2
Safety
Sales Effectiveness
Salesforce
Service-Level Agreements (SLA)
Stakeholder Engagement
Stakeholder Management
Team Leadership
Team Management
Teamwork
Technical Writing
Time Management
Trademark Registration
Training & Development
Training & Onboarding
Trust and Safety
Vendor Management
Vendor Sourcing
Video Editing
Zendesk
Dylan Graham Summary
Dylan Graham, based in Maastricht, LI, NL, is currently a Business Operations Lead at Appwrite. Dylan Graham brings experience from previous roles at Appwrite, Mercedes-Benz Customer Assistance Center Maastricht NV and Uber. Dylan Graham holds a 2008 - 2013 St Nessan's Community College. With a robust skill set that includes Administration, Administrative Assistance, Agile & Scrum, Apparel, Audit & Documentation and more. Dylan Graham has 1 emails on RocketReach.
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