Dwayne. Dawson Email & Phone Number
Manager, IT Service Management @ nVent
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Dwayne. Dawson Location
- Savage, MN, US
Dwayne. Dawson Work
- Manager, IT Service Management @ (July 2021 - Present)
- Information Technology Service Management Consultant @ (December 2019 - July 2021)
- Manager, ITSM, Service Desk @ (September 2016 - December 2019)
- Operations Manager and Technology Operations @ (September 2011 - September 2016)
- Sr. Manager – Technology Operations @ (February 2013 - August 2016)
- Team Lead and Service Manager Identity and Access Management Focus Support Model @ (September 2010 - September 2011)
- Team Lead Infrastructure Production Support @ (September 2009 - September 2010)
- Team Lead - Customer Experience Center and Service Management @ (March 2006 - September 2009)
- Technical Analyst II @ (March 2003 - August 2006)
- Subject Matter Expert - Field Technology Services @ (March 2001 - March 2003)
- Business Systems Analyst @ Liberty (March 1999 - March 2001)
- Manager - Customer Service @ (September 1997 - September 1999)
Dwayne. Dawson Education
- St. Cloud State University
Bachelor of Science (Business Management, Information Systems)
1992-1997
Dwayne. Dawson Skills
- Problem Solving
- IT Services
- Service Improvement
- ITIL Process
- IT Infrastructure Management
- Service Desk
- Sharepoint 2010 Site Owner
- ServiceNow Implementation Project Team
- Incident Management Process Owner
- Incident Restoration Bridge Facilitation
- Vendor Resource Management
- Incident Management
- Process Improvement
- Vendor Management
- ITIL
- IT Service Management
- Change Management
- Team Management
- IT Strategy
- Management
- Leadership
- IT Operations
- Service Management
- Team Leadership
- Call Centers
- Technical Support
- Training
- Service Delivery
- Business Analysis
- Infrastructure
- Software Documentation
- Agile Methodologies
- Lean Software Development
- Agile Leadership
- Agile Project Management
- Leading Meetings
- Business Process Improvement
- ITSM
- ServiceNow
- Technology
- Operations
- Cloud
- Cloud Computing
- Services
Dwayne. Dawson Summary
- Dwayne. Dawson, based in Savage, MN, US, is currently a Manager, IT Service Management at nVent. Dwayne. Dawson brings experience from previous roles at nVent, Merrill Corporation and Ameriprise Financial Services, Inc.. Dwayne. Dawson holds a 1992 - 1997 Bachelor of Science in Business Management, Information Systems @ St. Cloud State University. With a robust skill set that includes Problem Solving, IT Services, Service Improvement, ITIL Process, IT Infrastructure Management and more. Dwayne. Dawson has 4 emails and 1 mobile phone numbers on RocketReach.
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