Dwayne. Dawson Email & Phone Number
Manager, IT Service Management @ nVent
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Dwayne. Dawson Location
- Savage, MN, US
Dwayne. Dawson Work
- 2021 -now Manager, IT Service Management @
- 2019 -2021 Information Technology Service Management Consultant @
- 2016 -2019 Manager, ITSM, Service Desk @
- 2011 -2016 Operations Manager and Technology Operations @
- 2013 -2016 Sr. Manager – Technology Operations @
- 2010 -2011 Team Lead and Service Manager Identity and Access Management Focus Support Model @
- 2009 -2010 Team Lead Infrastructure Production Support @
- 2006 -2009 Team Lead - Customer Experience Center and Service Management @
- 2003 -2006 Technical Analyst II @
- 2001 -2003 Subject Matter Expert - Field Technology Services @
- 1999 -2001 Business Systems Analyst @ Liberty
- 1997 -1999 Manager - Customer Service @
Dwayne. Dawson Education
- St. Cloud State University
Bachelor of Science (Business Management,Information Systems)
1992-1997
Dwayne. Dawson Skills
- Problem Solving
- IT Services
- Service Improvement
- ITIL Process
- IT Infrastructure Management
- Service Desk
- Sharepoint 2010 Site Owner
- ServiceNow Implementation Project Team
- Incident Management Process Owner
- Incident Restoration Bridge Facilitation
- Vendor Resource Management
- Incident Management
- Process Improvement
- Vendor Management
- ITIL
- IT Service Management
- Change Management
- Team Management
- IT Strategy
- Management
- Leadership
- IT Operations
- Service Management
- Team Leadership
- Call Centers
- Technical Support
- Training
- Service Delivery
- Business Analysis
- Infrastructure
- Software Documentation
- Agile Methodologies
- Lean Software Development
- Agile Leadership
- Agile Project Management
- Leading Meetings
- Business Process Improvement
- ITSM
- ServiceNow
- Technology
- Operations
- Cloud
- Cloud Computing
- Services
Dwayne. Dawson Summary
- Dwayne. Dawson, based in Savage, MN, US, is currently a Manager, IT Service Management at nVent. Dwayne. Dawson brings experience from previous roles at nVent, Merrill Corporation and Ameriprise Financial Services, Inc.. Dwayne. Dawson holds a 1992 - 1997 Bachelor of Science in Business Management,Information Systems @ St. Cloud State University. With a robust skill set that includes Problem Solving, IT Services, Service Improvement, ITIL Process, IT Infrastructure Management and more. Dwayne. Dawson has 3 emails and 1 mobile phone numbers on RocketReach.
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