Dwaipayan Ray Email
Service Delivery Manager @ IBM
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Dwaipayan Ray Location
- Bengaluru, KA, IN
Dwaipayan Ray Work
- 2016 -now Service Delivery Manager @
- 2014 -2016 Consultant and Deputy Manager @
- 2010 -2014 Operations Manager @
- 2008 -2010 Assistant Manager @
- 2006 -2008 Sme @
Dwaipayan Ray Education
-
Master of Business Administration (Operations Management)
2007-2008 - Andrews College
Bachelor of Science
1997-2000 - South Point High School 1995-1997
Dwaipayan Ray Skills
- Stakeholder Management
- Delivery Management
- Customer Satisfaction
- Organization Skills
- Skill Development
- Ticketing Systems
- Remote User Support
- Problem Solving
- Vendor Management
- Team Leadership
- Support Engineers
- Presentations
- Onboarding
- Key Performance Indicators
- Customer-Focused Service
- Communication
- Analytical Skills
- Customer Experience
- Manager of Managers
- Training
- Technical Support
- Employee Engagement
- English
- Customer Support
- Cloud Computing
- Information Technology
- Infrastructure
- Business Transformation
- ITIL
- IT Service Management
- Service Delivery
- IT Operations
- Managed Services
- Transition Management
- Operations Management
- Team Management
- Project Management
- Customer Oriented
- Windows Server
- Active Directory
- BMC Remedy
- HP Service Manager
- IT Infrastructure Service Delivery
- Outsourcing
- Service Management
- Incident Management
- Service Desk
- Six Sigma
- Lean Management
- Process Improvement
- People Management
- Business Process Improvement
Dwaipayan Ray Summary
- Dwaipayan Ray, based in Bengaluru, KA, IN, is currently a Service Delivery Manager at Ibm. Dwaipayan Ray brings experience from previous roles at Axa, Cognizant, Fusion Bpo Services and Wipro. Dwaipayan Ray holds a 2007 - 2008 Master of Business Administration in Operations Management. With a robust skill set that includes Stakeholder Management, Delivery Management, Customer Satisfaction, Organization Skills, Skill Development and more. Dwaipayan Ray has 1 emails on RocketReach.
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