Dusty Roach Email & Phone Number
IT Service Desk Manager @ First Horizon Bank
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Dusty Roach Location
- Knoxville, TN, US
Dusty Roach Work
- 2009 -now IT Service Desk Manager @
- 2021 -now Realtor® @ Self-employed
- 2005 -2009 Director of Administrative Services | IT Service Desk Manager @ Claris Networks
Dusty Roach Education
- University of Tennessee, Knoxville
(Computer Science)
2001-2003 - East Tennessee State University
(Pre-Medicine / Computer Science)
1998-1999 - Pellissippi State Technical Community College
(Pre-Medicine)
1997-1998 - King University
Bachelor of Science - BS (Information Technology)
Dusty Roach Skills
- Service Desk Management
- Vendor Management
- Contact Centers
- IT Management
- Oral Communication
- Security Incident Management
- End User Training
- Communication
- Team Management
- Service Levels
- Presentations
- Operational Excellence
- Delegation
- Critical Thinking
- Supervisory Skills
- Equipment Deployment
- Key Performance Indicators
- Interpersonal Skills
- IT Service Delivery
- Documentation
- Help Desk Support
- Technical Support
- ITIL
- Service-Level Agreements (SLA)
- Service Desk
- Managed Services
- Service Delivery
- Customer Service
- IT Service Management
- Incident Management
- Information Technology
- Project Management
- Disaster Recovery
- Management
- System Administration
- Audio Engineering
- Audio Visual (AV) Systems
- Audio Visual Support
- Sound
- Video Editing
- Video Conferencing
- Graphic Design
- Live Video Streaming
- Computer Hardware
- Computer Science
- Computer Repair
- Computer Network Operations
- Computer Networking
- Computer Hardware Troubleshooting
- Computer Hardware Installation
- Microsoft Office
- SharePoint
- Strategic Planning
- Sales
- Horizon
- Research
- Technical Assistance
- Microsoft Excel
- Microsoft Word
- Windows
- PowerPoint
- English
- Outlook
- Teaching
- Photoshop
- Public Speaking
- Administrative Assistants
- Analysis
- Spreadsheets
- Access
- Administrative Assistance
- Payroll
- Lotus Notes
- Software Documentation
- Expert Witness for Criminal Court Tca Zone Restrictions
- Headsup Digitizing Aerial Photos
- Excellent Customer Relations and Organizational Skills
- ESRI
- Government
- Administration
- Data Entry
Dusty Roach Summary
- Dusty Roach, based in Knoxville, TN, US, is currently a IT Service Desk Manager at First Horizon Bank. Dusty Roach brings experience from previous roles at Self-employed and Claris Networks. Dusty Roach holds a 2001 - 2003 University of Tennessee, Knoxville. With a robust skill set that includes Service Desk Management, Vendor Management, Contact Centers, IT Management, Oral Communication and more. Dusty Roach has 2 emails and 6 mobile phone numbers on RocketReach.
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Elaine Spear
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Daniel McCarthy
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Adam Burbules
SVP - Specialty Finance and ABL
Memphis, TN, US
Martin de Laureal
President
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Amanda West
SVP, Deputy Chief Information Officer
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