Duane Cooper Email & Phone Number
Manager, Business Continuity Planning @ CIBC
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Duane Cooper Location
- Toronto, ON, CA
Duane Cooper Work
- 2009 -now Manager, Business Continuity Planning @
- 2005 -now Business Owner @ Free SEO Audit Services
- 2008 -2009 IT Support and Web Development Consultant @
- 2000 -2007 Dialer Manager, Outbound Operations @ Gemma Communications
Duane Cooper Education
- Centennial College
Computer Systems Technology (Engineering Technology and Applied Science)
Duane Cooper Skills
- Incident Management
- Incident Response
- Root Cause Problem Solving
- Intelligent Call Routing
- Voice Technology
- Predictive Dialers
- ICM
- Aspect ACD
- Business Continuity Planning
- Troubleshooting
- Risk Management
- Avaya
- Genesys
- Cisco Technologies
- Nortel Meridian
- Contact Center Operations
- Contact Centre Technology
- Business Analysis
- Call Centers
- Customer Experience
- IVR
- Change Management
- Customer Service
- Relationship Management
- Team Leadership
- Vendor Management
- Banking
- Leadership
- Process Improvement
- Management
- Business Process Improvement
- Customer Satisfaction
- Financial Services
- Information Technology
- Team Management
- Contact Centers
- Strategy
- Marketing
Duane Cooper Summary
- Duane Cooper, based in Toronto, ON, CA, is currently a Manager, Business Continuity Planning at CIBC. Duane Cooper brings experience from previous roles at Free SEO Audit Services, Ontario Nature and Gemma Communications. Duane Cooper holds a Computer Systems Technology in Engineering Technology and Applied Science @ Centennial College. With a robust skill set that includes Incident Management, Incident Response, Root Cause Problem Solving, Intelligent Call Routing, Voice Technology and more. Duane Cooper has 1 emails and 1 mobile phone numbers on RocketReach.
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