Computer Systems Technology (Engineering Technology and Applied Science)
Duane Cooper Skills
Incident Management
Incident Response
Root Cause Problem Solving
Intelligent Call Routing
Voice Technology
Predictive Dialers
ICM
Aspect ACD
Business Continuity Planning
Troubleshooting
Risk Management
Avaya
Genesys
Cisco Technologies
Nortel Meridian
Contact Center Operations
Contact Centre Technology
Business Analysis
Call Centers
Customer Experience
IVR
Change Management
Customer Service
Relationship Management
Team Leadership
Vendor Management
Banking
Leadership
Process Improvement
Management
Business Process Improvement
Customer Satisfaction
Financial Services
Information Technology
Team Management
Contact Centers
Strategy
Marketing
Duane Cooper Summary
Duane Cooper, based in Toronto, ON, CA, is currently a Manager, Business Continuity Planning at CIBC. Duane Cooper brings experience from previous roles at Free SEO Audit Services, Ontario Nature and Gemma Communications. Duane Cooper holds a Computer Systems Technology in Engineering Technology and Applied Science @ Centennial College. With a robust skill set that includes Incident Management, Incident Response, Root Cause Problem Solving, Intelligent Call Routing, Voice Technology and more. Duane Cooper has 2 emails and 1 mobile phone numbers on RocketReach.
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