Drew Winner Email & Phone Number
Head of Capacity Planning and Workforce Management @ Santander Consumer USA
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Drew Winner Location
- Mesa, AZ, US
Drew Winner Work
- 2019 -now Head of Capacity Planning and Workforce Management @
- 2018 -2019 Director of Customer Success @
- 2017 -2018 Director, Global Workforce Management @
- 2017 -2017 Senior Manager, Global Workforce Management @
- 2016 -2017 Workforce Management Manager @
- 2012 -2016 AVP, Capacity Planning Manager @
- 2010 -2012 Workforce Management Manager @
- 2005 -2010 Workforce Management Team Leader @
- 2004 -2005 Real Time Support Analyst @
- 2003 -2004 Enterprise Reporting Analyst @
- 2002 -2003 Collections Associate @
Drew Winner Education
- Grand Canyon University 2019-2020
- West Virginia University
B.S. (Finance)
1995-1999
Drew Winner Skills
- Strategic Leadership
- Forecasting
- Workforce Management
- Financial Forecasting
- Call Center Administration
- Call Center
- Scheduling Tools
- Microsoft Excel
- Six Sigma
- Change Impact Analysis
- Business Impact Analysis
- Workforce Planning
- Capacity Planning
- Cross-functional Team Leadership
- Process Improvement
- Business Analysis
- Call Centers
- Operations Management
- Strategic Planning
- Resource Management
- Volunteer Management
- Volunteer Recruiting
- Volunteer Training
- Leadership
- Human Resources
- Integration
- Vendor Management
- Budgets
- Project Planning
- Outsourcing
- Business Process Improvement
- Performance Management
- Strategy
- CRM
- Reporting
- Management
- Team Building
- Analysis
- Team Leadership
- Change Management
- Finance
- Project Management
- Customer Relationship Management (CRM)
- Customer Service
- Contact Centers
Drew Winner Summary
- Drew Winner, based in Mesa, AZ, US, is currently a Head of Capacity Planning and Workforce Management at Santander Consumer USA. Drew Winner brings experience from previous roles at Endurance International Group and GoDaddy. Drew Winner holds a 2019 - 2020 Grand Canyon University. With a robust skill set that includes Strategic Leadership, Forecasting, Workforce Management, Financial Forecasting, Call Center Administration and more. Drew Winner has 1 emails and 3 mobile phone numbers on RocketReach.
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