Director, Technical Operations @ (May 2016 - February 2017)
Senior Manager, Technical Operations @ (April 2015 - May 2016)
Manager of Corporate IT @ (March 2012 - April 2015)
Desktop Engineering Team Lead @ (April 2011 - March 2012)
Mac Team Lead @ (April 2010 - April 2011)
Mac Service Desk Technician @ (December 2003 - April 2010)
Web Developer @ (September 2000 - December 2003)
Drew McMillen Education
Western Governors
(Management, Business)
2013-2015
North Carolina State University 1999-2001
Drew McMillen Skills
IT Service Management
System Administration
Management
Technical Support
Troubleshooting
Servers
OS X
Hardware
Computer Hardware
Windows 7
Perl
Linux
AppleScript
Software Installation
Operating Systems
Casper Suite 8 deployment, configuration and maintenance
Shell Scripting
Mac OS X
Advanced Mac troubleshooting techniques
Service Desk
SaaS
JavaScript
Windows
Team Leadership
Active Directory
XP
QuickTime Streaming Server
Mac OS X deployment
Windows XP / Vista / 7 installation, maintenance and basic troubleshooting
Laptops
BMC Remedy
Training
VMware
Leadership
Maintenance and Basic Troubleshooting
Team Building
Cisco Systems Products
Vista
ITIL
Open Source
Web Applications
Software as a Service Saas
Agile Methodologies
Vendor Management
DevOps
Strategic Planning
Operations
Casper Suite 8 Deployment
Microsoft Office
Operations Management
Change Management
IaaS
Disaster Recovery
Scalability
Enterprise Software
Windows XP
7 Installation
Configuration and Maintenance
Project Management
Product Development
Problem Solving
Software Development
Technical Operations
System Deployment
Software as a Service
Drew McMillen Summary
Drew McMillen, based in Seattle, WA, US, is currently a Senior Vice President, Information Technology at Holland America Line. Drew McMillen brings experience from previous roles at Holland America Line, IBM, Red Hat and WebAssign (acquired by Cengage Learning). Drew McMillen holds a 2013 - 2015 Western Governors. With a robust skill set that includes IT Service Management, System Administration, Management, Technical Support, Troubleshooting and more. Drew McMillen has 2 emails and 1 mobile phone numbers on RocketReach.
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