Douglas Smith Location
- Chicago, IL, US
Douglas Smith Work
- 2025 -now Partner (Principal) @
- 2021 -2025 Managing Director- Service Management; Hybrid Cloud and Operations @
- 2017 -2021 Divisional Vice President (DVP)- Service Management and Shared Services @
- 2020 -2021 Board of Directors- Chair @
- 2019 -2021 President and Chief Executive Officer- Board of Directors @
- 2016 -2017 Sr. Director Infrastructure Service Management @
- 2010 -2016 Manager- Infrastructure Configuration Management @
- 2014 -2015 Conference Chair (IT Service Management)- Volunteer @
- 2006 -2010 Incident Strategy @
- 1997 -2006 Police Detective and School Resource Officer @
Douglas Smith Education
- Cornell University
Executive Leadership Program (Organizational Leadership)
2014-2015 - Benedictine University
Master of Science (M.S.) (Management and Organizational Behavior)
2009-2011 - Lewis University
Bachelors of Science (Applied Sociology and Political Science)
2007-2009 - Illinois Police Training Institute
Certificate of Law Enforcement (Criminal Justice/Police Science)
1997-1997 - Oakton College
Associate of Science (A.S.) (Criminal Justice/Law Enforcement Administration)
1994-1996
Douglas Smith Skills
- Vendor Management
- Process Improvement
- Management
- SDLC
- Program Management
- ITIL
- Leadership
- IT Strategy
- IT Service Management
- Strategy
- IT Management
- Public Speaking
- Change Management
- Visio
- Team Building
- Project Management
- Conflict Resolution
- Coaching
- Cross-functional Team Leadership
- Negotiation
- Leadership Development
- Organizational Development
- Disaster Recovery
- ITIL Certified
- Business Process Improvement
- Organizational Leadership
- Configuration Management
- ITIL Service Management Strategy
- Tool Implementation
- Project Planning
- IT Infrastructure Management
- Government Relations
- Mergers & Acquisitions
- Knowledge Management
- Technology Lifecycle Management
- Knowledge Discovery
- CMDB
- Application Discovery and Dependency Mapping
- IT Asset Management
- License Management
- Contract Management
- Financial Analysis
- Software Asset Management
- Agile & Waterfall Methodologies
- Open Source
- Strategic Sourcing
- Resource Management
- Wellness
- Infrastructure
- Fitness
- Cross Functional Team Leadership
- Has Errors
- Great
- Agile and Waterfall Methodologies
- Mergers and Acquisitions
- Itil V4 Certified
Douglas Smith Summary
- Douglas Smith, based in Chicago, IL, US, is currently a Partner (Principal) at PwC. Douglas Smith brings experience from previous roles at PwC, Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas, itSMF International and itSMF USA. Douglas Smith holds a 2014 - 2015 Executive Leadership Program in Organizational Leadership @ Cornell University. With a robust skill set that includes Vendor Management, Process Improvement, Management, SDLC, Program Management and more. Douglas Smith has 3 emails and 3 mobile phone numbers on RocketReach.
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