Douglas Shields Email
Contract and Sla Manager @ VodafoneZiggo
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Douglas Shields Location
- Maastricht, LI, NL
Douglas Shields Work
- Contract and Sla Manager @ (January 2017 - Present)
- Contract and Sla Manager @ (April 2014 - December 2016)
- Operations Manager Oss @ (April 2012 - March 2014)
- Manager Oss Team and Senior Platform Implementation Specialist @ (January 2011 - March 2012)
- Service Implementation Manager @ (January 2005 - January 2010)
- Senior Network Management Engineer @ (January 1998 - January 2005)
Douglas Shields Education
- University of London
Douglas Shields Skills
- Incident Management
- ITIL
- IT Service Management
- GSM
- IP
- Operating Systems
- Network Operations
- Telecommunications
- Service Management
- Six Sigma
- Service Delivery
- Project Management
- Business Process Improvement
- ICT
- Team Leadership
- Management
- Sla
- Computer Network Operations
- UMTS
- Team Management
- Outsourcing
- QoS
- Change Management
- Managed Services
- PRINCE2
- Vendor Management
- Program Management
- Project Delivery
- Transmission
- Networking
- TCP/IP
- SDH
- Information Technology
- Internet Protocol (IP)
- Service-Level Agreements (SLA)
- Universal Mobile Telecommunications System (UMTS)
Douglas Shields Summary
- Douglas Shields, based in Maastricht, LI, NL, is currently a Contract and Sla Manager at Ziggo. Douglas Shields brings experience from previous roles at Vodafone. Douglas Shields holds a University of London. With a robust skill set that includes Incident Management, ITIL, IT Service Management, GSM, IP and more. Douglas Shields has 1 emails on RocketReach.
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